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Can't find phone jack for faxes on copy machine on mf 6500 series

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  • seamus48 Sep 28, 2008

    I have an HP Laser jet 6L and I need a driver to run with Vista on a laptop for IEEE to USB cable, is there one out there?



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Hi. I guess it's already sitting in place. The phone jacks are usually in the back in a place only a design engineer would pick. I am not trying to be anything but helpfull, but I'm not kidding. You have to move the copier away from everything else where you can really look.

Or you bought a model without that feature, probably without being told about that.

That is really frustrating, I'm going fishing, or "casting" as my distractors say. Good luck.

Posted on Apr 21, 2008

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2 Answers

Error 350 - how do I fix this?

error 350 means a disconnection, from your machine to that of the remote fax machine. Disconnection can either come from a power shortage, defective or not so good telephone lines, a call-waiting mode on the telephone, a defective fax machine or manual interruption.

However under rare conditions incompatibility between the two machines may cause the remote machine to simply get this code.
Try these steps...

1. Press setup, and then go to TOOLS.
2. Press okay on TOOLS, then look for RUN FAX TEST. Then press okay.
3. It will print a fax test page. Check if everything passed.
4. If it passed everything, try to press setup again, and then go to ADVANCE FAX SETUP.
5. Scroll, down and look for ECM (Error correction mode), then press okay
6. Under ECM you will have to options "ON or OFF" try to choose OFF then press OKAY.
7. Now, try sending a fax.

Also you can try to reset the printer.
1. Take out the cartridges from the unit .
2. Make sure the unit is connected to the wall jack directly without any surge protector.
3. Unplug the power cord from the back of the unit ( without turning off the unit ) .
4. Now press the # and 6 key together , while holding these keys down plug in the power cord back into the unit .
5. Do not release the keys after a few seconds you will find the hp logo or bars moving across the screen .wait while the unit turns off.
6. After one minute turn on the printer . It will go into alignment phase > let it finish .
7. After its done > try to make a copy .
Note - you can also try the OK and CANCEL key combination in place of # and 6

Jul 18, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

My name is Rob and our printer will not receive a fax... we have the HP LaserJet M2727 mf

Are you sure that the fax number is correct.
Dial the fax with your phone. You should hear the fax noise when it connects. If it just keeps ringing the phone number could be incorrect.
On the printer operator panel you should see a message that says "incoming fax".
You should also call the phone company and ask them to test the line.
As long as you can send faxes you know that the phone line is good and the wall jack is good.
It is possible that the fax card on the formatter is bad.
See if that helps you.

Apr 12, 2011 | HP Laserjet M2727nf Multifunction Printer

4 Answers

Error code 117-363 printer starts machine is awake

only see error code 117-363 and not permited other option

Nov 26, 2009 | Xerox 6180MFP/N Printer

1 Answer

Hp offfice jet 6500 can send fax cannnot receive them

Do u have separate phone line for fax and phone ?
the phone cable which is attached to the printer , it should be two prong cable..

Do you have answering machine attached to the all in one..
if yes then try changing the rings to ans of the printer.. it should be 2 more than the ans machine..
and in fax settings on the printer.. you will find an option in advance fax settings of ECM ( error correction mode) turn it off..
then try to send or recieve fax

Oct 20, 2009 | HP Officejet 6500 Wireless All-in-One...

1 Answer

I've been trying to send fax for a couple days now. The fax is connecting, then it never connects and a sheet prints show Error 388. I've tried plugging fax into new jack and all, but it still doesn't...

This error shows that there is too much noise / interference on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.


Check that the phone cord is plugged in correctly on the printer and in to the telephone Jack. Also check that the phone cord is not damaged in any way. If you have other devices sharing the phone line on the premises or sharing the phone socket than disconnect them to see if this allows the fax to be sent successfully. This could also be a general problem with the phone / fax line outside of your premises and could even be at the receiving end. Try faxing a message to someone else. Then retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Oct 09, 2009 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Faxing and receiving faxes

Hi, are you using the phone cord that came with your printer? If so, try a different cord if you have one. Can you plug a regular phone into that wall jack - does that work (dial-tone)? Are you using VOIP (like Comcast triple play), DLS or regular analog telephone service? If VOIP you may need to slow down your fax machine settings. Let me know how you make out. Good luck!

Nov 14, 2008 | HP PSC 2210xi All-In-One InkJet Printer

1 Answer

Busy/No Response

Using a cell phone, call your fax machine to see if the fax answers. If it does answer, then hang up the cell phone and fax. Next, using the HOOK button on your fax, call your cell phone . The cell phone should ring and answer the phone call from the fax. If you do not get a connection between the fax and cell, try these: Check that the phone line to the fax is plugged into the LINE jack on the fax, NOT THE PHONE jack. The PHONE jack on the fax is to plug in a TELEPHONE ONLY. If the fax phone line is OK, go into your fax machines' RECEIVE and SEND settings and make sure they are set up properly (pulse or tone dialing, overseas mode, etc.) Print out the HELP LIST as follows: Press MENU button, then 5 on keyboard, then 1 on keyboard. Go through all the settings on the HELP LIST that apply to your problem. (Send and Receive modes, Ring Delay, Receive Options,etc.) Write down the original settings BEFORE YOU CHANGE ANY OF THEM.

Aug 25, 2008 | Brother MFC 420CN All-In-One InkJet...

1 Answer

Cannot get my x5470 to 'communicate' with my compaq laptop.

but the printer can only be used as a fax machine if the phone line jack on the printer is also connected to the phone line jack on the wall.

Jun 04, 2008 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Canon mf 6580 is clicking

Ususally the clicking happens when a live phone line (from the wall jack) is plugged into the extension jack on the machine. The extension jack will have a little icon of a telephone next to it. The line from the wall should be plugged into the jack with an "L" (Line) next to it.

Apr 28, 2008 | Canon imageCLASS MF6580 All-In-One Laser...

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