Question about MicroBoards Primera Signature IV InkJet Printer

1 Answer

When printing using DiscJuggler, my Sig IV printer prints a disc, the tray comes out, but immediately retracts and makes a nasty racket until the power is disconnected. When power is reconnected, the disc tray will come out when the manual switch is pressed, and at that point, the robot takes over again: it picks up the printed disc, deposits it on the "done" spindle, and loads a blank disc. When that disc is printed, it instantly retracts and makes the noise.

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  • 3,083 Answers

The racket you're hearing is a problem with the gears that drive the tray. The unit will have to be disassembled to ascertain what the problem is. Most likely you will have a bad gear, or there will be some problem with a sensor/control board. Bottom line is that the unit will need servicing, which will require opening it up and inspecting/troubleshooting it. Primera warranties this unit for life, but one must still pay for repairs after 1 year (which puzzles me, and sounds like some kind of a contradiction). They do have reportedly excellent free phone support, indefinitely, however, so your first recourse would be to contact them, and go from there. Here is Primera's contact site, and their support phone number:
http://www.primera.com/contact_tech_support.cfm
Scroll down the page for their phone number.
Good luck, and hope this helps.

Posted on Jul 20, 2010

  • abradley2000 Jul 20, 2010

    Thanks for your help. I do think it's a sensor/board issue, because it is possible to open and close the tray manually (and print discs one at a time). Just a note, in case it prompts an additional idea: This unit was recently moved and setup again. Prior to moving, the unit printed 400 discs w/o a problem.
    Thanks,
    Alan

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Hi

I've been stuck with a flashing red paper light for a while. The printer could print from the manual tray and could also print test or diagnostic pages.
So I thought it might be driver related, and indeed it was.
There's a nasty setting in the printer properties that makes the printer go woo-hoo. So go to printer properties > tray settings. Check the "paper size" of "Tray 1". If it's set to "undefined", change it to your corresponding paper format. Click Update, Apply. Now print happily.
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Step 4 : Print Head Deep Cleaning.
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1) Ensure that the printer is turned on.
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Hope this helps.
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***

Here's generic instruction for you:

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I've been stuck with a flashing red paper light for a while. The printer could print from the manual tray and could also print test or diagnostic pages.
So I thought it might be driver related, and indeed it was.
There's a nasty setting in the printer properties that makes the printer go woo-hoo. So go to printer properties > tray settings. Check the "paper size" of "Tray 1". If it's set to "undefined", change it to your corresponding paper format. Click Update, Apply. Now print happily.
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