a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Sounds like your defrost drain line might be clogged and not allowing the water to drain out properly. I have seen something as small as a tab from a plastic bag get down into the defrost drain line and cause it to stop draining properly. You may have to take apart the back of you freezer section to find where the drain is located and see if you can clear it out. Hope this helps!
the drain line is clogged causing the ice build up .the frig has to defrost every 6 to 8 hours so every time it defrosts is when it will leak ..you will have to defrost the frig manually ..turn it off. open the doors. let it defrost. remove the thick ice on the bottom ..after its defrosted take the bottom an back panel off.. un plug frig first !! drainline is in the back in the middle of the freezer. unclogg it hot water or shop vac be carefull good luck!! drain line should go to a pan under the frig, in the back make sure it drains before putting back together
It sounds like the freezer drain is plugged up. When the frig goes into the defrost stage it melts the frost biuldup on the evaporator and the melted frost goes down a drain that is behind the evaopator cover. When this dran is plugged the water has no place to go and over several defrost cyles will actually run into the bottom of the freezer section. When the defrost cycle is over and the frig starts cooling again, the water freezes in the bottom of the freezer.
this particualr refrig is notorious for this. check your controls ( your freezer control as well set to 4 max) any higher and the refrig is running longer, generating more cold then needed, behind the left hand crisper is a few slots( the fresh air return) by default the coldest spot in refrig, i usuallly would reccomend to my cust not to keep high water or thin walled vegies in there such as carrots cukes tom and lettuce, perfect beer and fresh /frozen defrosting meat to be though, if you ever looked at the newest bottom freezers they've pushed up the drawers and added a deli pantry, running the width of frig
give the unit a full defrost then unblock the drain hole. it sounds like the tiny defrost heater element may not be working and is therefore causing excess frost to build up on the freezer evaporator.
also check door seals are not holled anywhere.