Hello,
power off the printer and unplug the printer
completely. Try to hold it upside down and gently shake it so
that the paper inside it is removed. do not drag the paper in other for it not to get torn.
After, the paper has been removed power on the printer and check the ink cartridge to ensure there is ink inside it and it is well place and fix in its place. Now try to print again.
Take care.
I tried that and still can not release the paper
Hello,
Pull the paper out gently since it is visible. Grasp the paper and pull gently but firmly. If the paper continues to
jam in the printer, inspect the rollers to ensure that they are grabbing
the paper and pulling it along the paper path properly. Place the printer back online. Try the print job again.
Take care.
I tried pulling and ore the paper that was sticking out. I know that it is not welded in there but it feels like it.
Hello,
I believe this is a ne printer, if it is, i will suggest you return the printer to the dealer to complain about the problem because this looks like a mechanical fault or maybe the paper are wrongly placed on the feeder tray, i will not advice to continue pulling out the paper in other not damage something important.
I suggest you take it back to the dealer to lay complain about this. They might replace help to disassemble to remove the paper .
Take care.
×
32 views
Usually answered in minutes!
×