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I use Vista and I have a lot of trouble downloading attached docs unless they are formatted to 1997-2003.doc. My computer is set at a default of doc.x, but a lot of people can't open this version when sent by me. My husband did a test and attached 3 docs, jpg, xlx and pdf and sent to me. I could only open them on this computer as a zip. He went to my acct on his computer and could open them separately with no problem. I get a message, sometimes 3-4 x a day, "explorer has stopped working" "close program". We have the ATT bundle-landline, Dish for tv and sbcglobal for internet, plus Yahoo. I am prompted to sign in each time at even though I check "remember me."

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your computer must have been affected by virus, that's why its behaving that way. It has affected the programs on your system.

Go to and download the free version of the anti virus. Install it on your computer and allow it to scan for virus.

If the anti virus does not solve the problem, then it means you will have to re-run windows vista on your computer afresh. Format this vista on your computer because its corrupt and install windows vista afresh on your computer.

This is the best way to solve this problem.

Good luck.

Posted on Jul 19, 2010


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