Question about Brother HL 5170DN Laser Printer

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When printing, the pages are being picked up ok, and passed through the toner, but when it hits the back of the printer to send it up to the delivery bay, it is jamming and crumpling up the pages. If i am printing multiple pages, it crumples the first two and jams on the next. I initially thought it may have been dampness of the paper. But after putting the paper in the hotwater cupboard to ensure it is dry, still get the same problem. Just prior to this occuring i had had a paper jam whihch was difficult to clear and required the back to be unscrewed to remove paper. Any ideas on what is causing the crmpling and how to resolve it?

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There may be a piece of paper which was torn off in the earlier jam still stuck in the printer somewhere. This is the most common cause.

Posted on Jul 19, 2010


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