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Xerox M15i has a paper jam 2 error, how to fix

My xerox M15i has a paper jam 2 error, anybody know how to fix this?

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Hi, open the right side as if you were removing a jam. You will see 4 silver phillips screws. Remove them, unplug the fuser and slide it out. I think you will find either a paper folded up in the fuser or in the paper path just past the fuser.
The fuser itself probably needs rebuilt or replaced.

Take care

Posted on Jul 19, 2010

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Our xerox workcenter m15 had a paper jam. we turned the power off, fixed the jam, and turned it back on ... but no power now. We unplugged everything, replugged and tried again - no power.


The simplest solutions:

Plug a small apliance or light Into the wll otlet to determine if there is power in the outlet
If the appliance does not power ON, the problem is in the power outlet. Contact your building maintenance department to check the breaker in the electrcal panel.

If there is power check that the power cord is securely plugged in to both the wall socket and in to the machine.

Turn off the power switch on the left-hand side of the machine; wait one minute; turn back on.

If these steps do not resolve the problem you may need to contact a service representative.

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1 Answer

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This sounds like the paper path guide that sends the copy by the drum modual and then to the fuser.
If the walls are stained yellow, they the "vains" plastic guides are broken and will cause paper jams. Also after the paper has been fed out of the fuser modual there are other plastic guides that might appear to be yellow in stains. these tips often break and will cause constant jams.
The door guide has to be replaces and the vertical transport may need replacing as well. You would need to get part numbers for this specific model and someone who knows how to dissasemble this machine.
End result, you may need to call Xerox for assistance.
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Yes it is supposed to be hot. Let is sit off for an hour.
Open the right side as if you were removing a jam. You will see 4 silver phillips screws. Remove them, unplug the fuser and slide it out. I think you will find either a paper folded up in the fuser or in the paper path just past the fuser.
The fuser itself probably needs rebuilt or replaced.

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I would go to the xerox website and try downloading the PCL5e driver. It works just as well and even better in most cases. I hope this helps.

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1 Answer

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The heat rod is bad in the fuser.
You need to replace the fuser.

Look at this site.

https://www.partsdrop.com/store/

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