Question about Plantronics CS50 Wireless Office Headset Professional Headset

1 Answer

Plantronics CS50 not working with or w/out HL-10

I have a used Plantronics CS50. I have replaced the battery in the headset already. The headset is plugged up exactly like my co-worker's who has the same phone and headset, yet mine is not working. When you press the button on the headset like you are going to make a call or answer a call, it beeps three times but the light never turns green and it will not get a dial tone or anything.

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  • Contributor
  • 37 Answers

Not a radio communications issue

Posted on Aug 26, 2017

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Posted on Jan 02, 2017

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  • 32 Answers

SOURCE: Headset has static

Perform a reset on the headset.  Hold down the mute button (the dial on the back of the headset needs to be pushed straight in), and at the same time hold down the call answer button until you see the green light on the headset blink a few times.  Release both the mute button and the call answer button.  See if it works now.  If it doesn't, try a re-subscription (should be available in the manual).

Posted on Apr 28, 2009

keekus
  • 83 Answers

SOURCE: No Program folder for Plantronics application / driver.

The CS50-USB from Plantronics extends wireless freedom to your softphone. It’s the first wireless headset for VoIP applications with remote call detection and answer/end capability via PerSonoCall software (built-in).

Enjoy yourself without bothering about software!

Posted on Jul 18, 2009

HDI Headsets
  • 537 Answers

SOURCE: Have a 500 plantronics wireless

The Plantronics 500A base should be plugged into the handset receiver jack on the phone, not the headset jack. It could be that the headset needs to be re-paired to the base unit, or the lifter is worn out (if using one). If you manually remove the handset receiver from the phone, and you power on and activate the headset, does sound come through ? If so, it may be the lifter. Here is a link for the 510S / 500A user guide to troubleshoot, and also a link for the pairing instructions.

Plantronics Voyager 510S User's Guide

Plantronics Voyager 510S Pairing Guide

Good luck from Headsets Direct!

Posted on Nov 23, 2011

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Related Questions:

1 Answer

Were does the battery go?


The battery is in the top part of the microphone. If you look at the underside of the microphone that lays against the side of your face you will see the battery door cover. I will put a link below that shows an easy way to remove the cover so you can replace the battery when needed. I will also include the link for the batter.

Plantronics CS55 Battery Replacement

Plantronics CS50/CS55 Battery

Good luck from Headsets Direct!

Oct 25, 2011 | Plantronics CS50 Wireless Office Headset...

1 Answer

My plantronics CS50 USB headset won't subscribe to the base, it just keeps giving 3 short beeps when the call button is pressed. Numerous attempts at resubscription and resetting have not had any...


I know this is an old post but I just want to share what I confirmed through Plantations. Hopefully it will help someone in the same situation. Sometimes, people buy replacements headsets and it should be noted the CS55 Headset does not pair with the CS50 base. While they headset looks identical, the only way to tell which headset you have is to open the battery cover and look under the battery. If you have a CS55 headset and a CS50 base, they will not pair.

Jun 24, 2011 | Plantronics CS50-USB Headset

1 Answer

My charge light is blinking fast but not chargeing


First off, clean the battery and charger contacts on both the battery, charger and on the headset (you can use a qtip and alcohol). However, this sounds like the battery may not be holding the charge, or is partially shorted. Try replacing it and see if that fixes it.

Oct 21, 2010 | Plantronics PL-CS50 Professional Headset

1 Answer

Handsfree not working


Make sure that the phone cord that comes out of the back of the CS50 base plugs into the Handset port of the avaya telephone, not the headset port.  Then make sure the coily cord that comes out of the telephone handset is plugged into the front of the CS50 base.
It takes 1.5 hours to charge to 80% capacity, and 3 hours for a full charge.  You will know it's charged fully because the yellow blinking light on the front of the base will now be solid.

May 15, 2009 | Plantronics CS-50 Professional Headset

2 Answers

All of a sudden my CS 55 with plantronics stopped working. It shows that its on but the headpiece isnt charing and also doesnt work. Any ideas why?


If the Plantronics CS55 wireless headset shows that it is on, you have to make sure of the following things.

a. the green LED on the base turns on when you turn the call switch on from the headset.
b. the small green LED on the side of the headset is blinking.
c. the telephone headset is lifted from the cradle.
d. if the headset is not charging and the Amber light on the base does not blink when you place wireless headset on it; trying placing the headset more firmly.
e. If the headset is not charging and the Amber light on the base does not blink even after placing the wireless headset firmly on the charging cradle, you may need to change the battery.

Alternately you can try resetting the Plantronics CS55 wireless headset.

Reset Plantronics CS50, CS60 or CS55 Wireless Headset

If you have problems with the sound or connection of your Plantronics CS50, CS60 or CS55 wireless phone headset, you may want to try to hard reset it using the following steps:

Note: Ensure the IntelliStand switch (on the right side of the charging base) is in the - position and NOT the = position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect the AC charger.

Now give the Plantronics headset a try.

Jan 10, 2009 | Plantronics CS55/HL10 Wireless Office...

1 Answer

No Program folder for Plantronics application / driver.


The CS50-USB from Plantronics extends wireless freedom to your softphone. It’s the first wireless headset for VoIP applications with remote call detection and answer/end capability via PerSonoCall software (built-in).

Enjoy yourself without bothering about software!

Jan 05, 2009 | Plantronics CS50-USB Professional Headset

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