Question about Samsung RM255LASH Side by Side Refrigerator

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Ice Maker storage is empty but ice maker does not make ice

Ice maker sounds like it it trying to eject ice every few hours but no ice is generated. I've hit the black reset button with no results.

I defrosted the icemaker and got a few cubes to generate but still not consistent.

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Did you change the water valve? Samsung SXS repair manual


If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

Posted on Jul 19, 2010

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Posted on Jan 02, 2017

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The Refrigerator's ice maker makes ice, but will not eject the ice. Have tried to reset the ice maker but will not eject, any ideas?


The ice maker has heater that thaws the ice cubes a little before they are ejected. This keeps the from sticking to the form.

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Hi Maureen,

Your sub-zero 650 should produce about 8 cubes every 2 hours. It sounds like the heater beneath the ice maker may be wearing out. Ice makers use a heating mechanism to warm the cubes in the mold and force them to easily eject. If the heater is failing in the back slot, it could cause the ice cube to get stuck. If this is the case, you usually need to replace the part or the entire ice maker.

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NEED PROCEDURE FOR REMOVING THE ICE MAKER FOR INSPECTION AND TROUBLESHOOTING. FRIG IS NEW...ICE MAKER NOT MAKING ICE !!!!!


Are you sure you have the ice bin properly in place?

Ice bin must be locked in place for proper ice dispensing. If necessary, turn auger driver behind ice bin counterclockwise to properly align ice bin with auger driver.


• Press the switch ON to activate ice maker. Slide bin into guide rails located on either side of the enclosure. Push the ice bin in until resistance is felt. Raise the front slightly and push the ice bin completely in. An audible "click" is heard when the ice bin is located correctly.


• After freezer section reaches between 0° to 2° F (-18° to -17° C), ice maker fills with water and begins operating. You will have a complete harvest of ice

approximately every hour.

• Allow approximately 3 to 6 hours after installation to receive first harvest of ice.

• Discard ice created within the first 12 hours of operation to verify system is flushed of impurities.

• Stop ice production by pressing the ON/OFF switch located on the front of the ice maker.

• The first one or two batches will probably contain undersized and irregular cubes because of air in the supply line.

• When the ice cubes are ejected it is normal for several cubes to be joined together at the ends. They can easily be broken apart. The ice maker will

continue to make ice until the supply of ice cubes raises the ice maker arm, shutting the ice maker off.

• Certain sounds may accompany the various cycles of the ice maker. The motor may have a slight hum, the cubes will rattle as they fall into an empty storage bin and the water valve may click or "buzz" occasionally.

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Refrigerator has a bulge on the outside of the cabinet on left side where the ice maked is located and that side of the box is cold and sweating


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About every two hours you should hear the ice maker cycle. The easiest way to check is to turn the ice maker off using the arm up in the off position. After a few hours open the door lower the arm and observe. The plastic fingers should advance ejecting the ice into the tub. A few swconds after the ejection you can hear the valve and should hear the water fill the tray. If no advance with the ice maker than ice maker,warm temperature, or wiring. If no solenoid sound (ice maker ejector rotates)than electrical or solenoid valve. Solenoid valve and no water - frozen fill hose, blocked hose or unlikely but possible faulty solenoid valve. If you can hear the valve it should pass water!!

If the ice maker doesent cycle CK the temp of the freezer! Must be cold enough for ice maker to work. zero or colder will work for sure and 0 or so is the right temp for freezer. Above 20 don't think it will cycle and would be an indication low freon or bad compressor in unit.

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JCD2389GES


hi thanks for the question the first thing you said i would think the water valve but then you said the ice did not eject so i would think the ice maker is the problem thanks the appliance doc

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