Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

4 Answers

My brand-new HP 6500 says 'alignment failed' and only prints yellow and black, and the yellow appeared only after cleaning the printhead. Have tried all HP's tips, including moving printer to anopther room, new cartidge$$. Thoughts?

Posted by on

Ad

4 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I had the same problem and after staying on the phone for an hour with a lady in another country who didnt know what she was talking about i figured it out. The printhead was blocked and the auto clean couldnt clean it so There is a lever at the side of holder for the ink cartidge. if u pull it up it will release the holder. I removed all the cartidges, took the holder out and washed it with in the kitchen sink. turned my pipe on spray. dried it with my hair dryer on low. Poped it back in and it worked.

Posted on Feb 17, 2011

  • tejalu Mar 04, 2011

    Thanks, this just worked for me too. Printhead was full of dried black ink.

×

Ad
  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Welcome Back:

    Visited the website for 2 consecutive days.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 6 Answers

If it is brand-new the obvious solution would be to seek a replacement from the supplier, but I would recommend that in this case you consider asking for a refund and look for an alternative printer.

I bought this model last August and have been extremely disappointed with it. HP have admitted to me that there is an issue with the duplexer where the software scales the document to produce a huge blank area at the top of the page. However they appear to be incapable of producing a solution even several months after the fault was originally reported.

Lately I have also experienced problems with replacing cartridges. Even though I used HP original cartridges the printer rejects them - reporting them as 'missing or damaged'. What is additionally frustrating about this is that once the error message appears the printer is totally locked up so it is not possible to try cleaning the heads.

Posted on Jul 21, 2010

Ad
  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I'm just going to place my comment here in sympathy for the rest of you. Having sworn in 1992 never to purchase another HP product with incredible financial investment in repairs to a new desktop computer and inadequate warranty support, it was 18 years before I purchase another HP product. Guess some of us never learn. This printer is the noisiest, slowest printer I've ever owned and had both the cartridge problems buying direct from HP, substandard dried cartridges (cut open to learn this!) on several occasions and then this cartridge alignment issue. 2 days trying to troubleshoot with all the kind people on-line offering their remedies, but it still needs a new print head. Have a Canon that's 8 years old, done many thousands of prints with beautiful photos and never replaced a single thing. Just goes to show, you guy junk, you get what you pay for.

Posted on Sep 21, 2012

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 23 Answers



In order to resolve the issue I request you to perform the below web link steps.


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01654630&cc=us&lc=en&dlc=en&product=3795406&tmp_track_link=ot_search


If the issue persists even after perform the above web link steps, I request you to replace the print head and check the functionality of the printer.


Posted on Nov 25, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Hp 6500a plus printhead won't print


Hi,
As you said that you have already cleaned the print heads it could be the contacts inside the printer has gone bad. Its suggested by HP that if you get any error regarding the print head you should contact them and they will replace the printer. Please do so. Thanks.

Dec 19, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Have a 6500 HP wireless printer. Black will not print. Brand new cartridge


Click Start and then go to Printers and Faxes (XP), Printers(Vista), Devices and Printers(Win 7)
1. Right Click on your printer Icon 2. Go to Printing Preferences 3. Click the Features Tab 4. At the bottom of the window you will see Printer Services or Device Services. Click on it. 5. Choose Align Printheads on the list.

Also CLean the cartridges two times, to do this isntead of choosing align printheads on your printer servvices. Choose Clean PRintheads! :P
Try Printing Again. I hope I was able to solve your problem. :)

Feb 06, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Magenta and cyan will not print on my hp officejet pro L7590 -- it started with a paper jam that was corrected - ever since then only the yellow and black will print on the paper -- printheads are good and...


Same thing happened to my printer hp L7590. Printed diagnostic, only black and yellow printed; diagnostic for printhead health Ky=good, MC= good. Only Hp products ever used. Uplugged, & discharged static, cleaned copper parts of printhead. Still no fix. On visual examination of floor of printhead compartment rectangular pad ( approx 1/4" by 1/2") is missing. I can only guess that during the paper jam, somehow the pad got caught up and went awol. Not sure what to do now.

May 26, 2010 | HP Office Equipment & Supplies

1 Answer

HP 6000 Won't print with yellow cartridge


Try this :

Take out the power cable from the back of the printer keep on tapping the power button for 30 secs ; then plug it back.
Take out the catridges clean them with a Lint free cloth (copper contacts); also clean the catridge slot of the printer; put in back the catridges ;
Unplug the power cable from the back of the printer; press and hol down the (#) and the (6) button simultaneously with one hand and with the other hand put in back the power cable; and then release the (#) and (6) button;
It will perform a reset on the printer
IF still then it doesn't work then the catridge slot's copper contacts has gone bad and need to replace

Regards
Soumajit

Mar 12, 2010 | HP Officejet 6500 Wireless All-in-One...

2 Answers

Black ink not coming through


I had the same problem. Ended up replacing the black/yellow "printhead" and that corrected the problem.

Jun 08, 2009 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

HP officejet pro l7680 all in one


Most likely the print head has failed and the black is not printing which is causing the printer to have issues. Talk to HP as I guess printheads have warranty or simply change the yellow/black printhead. Or if all of these fail give the machine to HP to get you a new one as this is not right. I hope this helps.

Nov 18, 2008 | HP Officejet Pro L7680 All-In-One Printer

Not finding what you are looking for?
HP Officejet 6500 Wireless All-in-One InkJet Printer Logo

6,896 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...