Question about Gear Head 8XDVDEXT DVD External Slim Burner - DVD+/-R 8X, DVD-RAM 6X, DVD+/-R DL 6X, CD-R 24X Burner

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I get an error message to use a blank or erasable DVD

When I try to burn a DVD from Pinnacle Studio, brand new DVDs are rejected with an error message telling me to use blank or erasable discs. I don't get this error message 100% of the time- out of the 30 or so discs I have tried, I have successfully burned about 14 copies. I am attemping to make multiple copies of one video created on Pinnacle Studio 10. My DVD drive is a Gear Head 8XDVDEXTLS Triple Format DVD-RW/CD-RW Mobile Slim Drive with Light Scribe. Any suggestions for trouble shooting this problem?

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I would try simply copying one of the already completed discs using a stable and well known burning program like Nero. Programs like Pinnacle can be very temperamental when exporting their projects to disc.

Posted on Jul 19, 2010

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Why does my dvd freeze frame after using pinnacle 14?


I have made about 5 DVD's all under a half hour and just made one over 45 minutes and am having the same issue. When I play the DVD, it will freeze in the same spot about 15 minutes into the movie. I have read that using a different burn tool instead of Pinnacles may work. Also, de-install the software and re-install. I have not tried yet, but will let you know. After doing some quick searches, this is a common problem with Pinnacle.

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Pinnacle Studio Ultimate 14 - I can't get video projects to burn. Photo projects work well. I use Dazzle to load video from a vhs into Pinnacle. Seems to work well and I create a project. When I go to...


A general workaround would be to let your software create an ISO image instead of burning a disc. Then burn the ISO with a known-good burning software (many user here - me included - recommend ImgBurn).

Feb 17, 2011 | Pinnacle Studio Ultimate 14 for PC

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I can not play my dvd on sony dvd player i get message canot play.i have a sony dvd recorder in which my laproscopic surgeries are recorded.if i play my unedited dvd on player it runs or plays very well...


My guess is the Pinnacle software isn't writing correctly. Read this from the Pinnacle support site.

Use this FAQ to troubleshoot any problems where Studio is failing during the process of burning the DVD.


  1. INSTALL THE LASTEST PATCH:

If you have Studio version 12, download the latest version here.

If you have Studio version 11, download the latest version here.


Note: Studio 11 patches will only patch a previous install of Studio 11.


If you have an older version of Studio (Studio 9, 10, or 11 etc), it is advised for you to update to the current Studio software. The current version is Studio 12. Click Here to go to the Studio 12 Upgrade page.


How to download and install a patch:

  • When downloading the patch make a note of where it is being saved to. We recommend saving the patch to the desktop.
  • Before installing the patch, make sure that you do not have any other programs running. Studio must not be running.
  • Once it is fully downloaded, double-click on the patch to begin the installation.
  • Follow any on-screen prompts to complete the installation. Reboot the computer after applying the patch.


  1. MAKE DISC SETTING, SAFE MODE BURN OPTION: In Studio, click on Setup -> Make Disc. Under the box marked Burn Options, select "Safe Mode: create disc content and then burn" by clicking on the radio button in front of the setting and then click OK. While troubleshooting this problem, always use this setting.


  1. RESTART STUDIO: Shut down Studio, then relaunch it. Try to create the DVD again using the safe mode setting above.


  1. RESTART THE COMPUTER: Try opening the door of the DVD burner. If it won't open, then shut down Studio, then restart the computer. Launch Studio and try to create the DVD again using the safe mode setting.


  1. MEDIA:


BLANK MEDIA IN THE DRIVE: Make sure that there is a blank, write-once media or rewriteable media in the DVD burner.

TYPE OF DVD: Make sure that your DVD burner supports the media you use. As for any problem with burning a DVD, we recommend customer use rewriteable media to reduce the number of wasted DVDs when they have to troubleshoot a failure while burning DVDs. In this case, if you have only used rewriteable media, (RW) we would also recommend trying to use a write once (-/+ R) DVD and erasing the RW media.

BRAND OF DVD: Pinnacle recommends using a name brand of DVD, i.e. Sony, Apple, Memorex, etc. Also we recommend trying a DVD from a different manufacturer to see if the problem is related to the brand of DVD that is being used.

NOTE: Check with the following site to find information on the media being used.


http://www.videohelp.com/dvdmedia


  1. LOWER THE WRITE SPEED: In the Make Disc settings try lowering the Write Speed to the lowest possible setting.


  1. GET THE LATEST FIRMWARE: Ensure that the DVD burner being used has the latest firmware update from the burner manufacturer.


  1. CHECK DISC SPEED: Make sure that the disc media speed (printed on the media or on the media box) is compatible with the DVD burner. Some burners may not work with media that has a higher maximum supported burn speed. For example, if the burner being used supports 4x disc media, do not use 16x disc media.


  1. DELETE AUXILIARY FILES: Try deleting the Auxiliary Files for the current project. To do this, go to File -> Delete Auxiliary Files and select "Delete auxiliary files for current project." Press OK and try to re-render and burn the project.


  1. ALWAYS RE-ENCODE: Go to the Make Disc settings and check the box called "Always re-encode entire movie".


  1. SAFE MODE: Try burning with the safe mode option selected. To do this, go to the Make Disc settings. In the Burn options are select the option called: "Safe mode: create disc content and then burn.". This step does not apply if you are using Studio 12 since this is the default burn method.


  1. CREATE A DISC IMAGE: In Studio, click on Setup -> Make Disc. Under the box marked Burn Options, select "Create disc content but don't burn" by clicking on the radio button in front of the setting and then click OK. Then click the Create disc button in the Make Movie section to begin the image creation process.

    If the image is not created, it is likely that the problem is a Render problem rather than a burn problem. Click Here to see the FAQ on Render problems.

    If the disc image file is created successfully, burn the disc from the new disc image by selecting "Burn from previously created disc content" in Burn Options.

    NOTE: When troubleshooting all burn or playback issues, it is recommended to use rewritable media to avoid wasting discs.


Nov 04, 2010 | Sony DVP-NS530 DVD Player

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I burned a dvd in Pinnacle Studio Plus 11. I know stuff burned to the DVD, but it won't play on the computer or in the DVD player. Does Pinnacle not finalize the DVD, could that be why it's not playing? ...


Be sure to check if there is a file written on the DVD disk. Try to install a player like VLC and see if the .VOB file is playing.If not the DVD is not burned properly then try to recheck your settings on the Studio 11 Make Movie

Sep 13, 2010 | Computers & Internet

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Whenever I try to burn a disc on Pinnacle 12 Ultimate the burn fails. Then it tells me that I need to use an empty or re-writable dvd. I then used an empty re writable dvd and still the burn failed, and it...


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Pinnacle 11.1 user dvd drive went bad /replaced dvd drive . since


Hi and Welcome to Fixyah,

What do you mean by this? what is the error message when trying to burn your project using Studio 11? Please reply back here.

Jan 04, 2010 | Pinnacle Studio Plus Version 11

1 Answer

Sense error


Every time i try to burn my home from windows to a Philips DVD-RW a message keeps popping up from my laptop saying that i need to place a DVD-RW cd in which i have done . The funny thing is that i edit my movie from my Pinnacle Studio 12 which i got last week, this was my 1st movie i burned well Pinnacle Studio did it for me really, it was so easy when i took the cd out of my hp pavilion laptop it played on my LITEON DVD Recorder & watched my movie clip on my tv, it worked fine but do you think i do this again NO SUCH LUCK i am really new to all this its so frustrating windows wont burn my move pinnacles not burning, what am i doing wrong, i ve got all new dvd-rw cds is there any one out there who can help me please :-(

Oct 05, 2008 | Computers & Internet

1 Answer

I CANNOT BURN MOVIE TO A DVD


I have had similar messages with Pinnacle 9 (dives you mad :() The solution is to download the latest upgrade version from Pinnacle's website. Pinnacle 11 seems to be bug free.

Jun 30, 2008 | Pinnacle Studio AV/DV version 8...

1 Answer

DVD Drive Issue


If the drag and drop feature of the system is working to burn DVDs , this means that the drive is working as designed . You are facing a problem with a software conflict.
Try the following steps
1. Uninstall and Reinstall the Pinnacle studio 10.7
2. Go to Control panel >User > Try creating a new user account and login using the same after rebooting the system,

3. this file will automatically remove the Upper & Lower Filters from the windows registery. (Saves a lot of time!!).


http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B314060

http://tinyurl.com/ecsy


Scroll down a bit and you will find a download link that says; "Download guided help", just click on it and save the file on the desktop and double click to run the utility. It's fast easy and safe.
The above file tends to delete duplicate entery for the burner in the registery.

If none of the above things work, you may have to reinstall windows to take care of the conflict of the software .


Thanks
Mandeep

Apr 15, 2008 | Computers & Internet

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Hey there,

Have you tryed different types of DVDs. You might need to buy DVDs that say DVD RW.

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