I have an m4002a and when I connect it to the computer and open up windows media player to sync songs, the screen on the mp3 player goes dark and windows says there is no device attatched. I haven't installed the CD on my laptop, but I have absolutely no way of doing that. how can I get songs on and fix my problem or how do I get a free trial or a new CD download without having to purchase anything. please help me!!
P.S. if I don't try to open up windows, it stays on, but once it is opened and the mp3 screen says transferring, shortly after it goes dark
Mine did the same thing. I'm guessing that there is a firmware issue, as this seems to be a common problem with these units. If I were you, I'd keep checking back with the RCA website and see if they have updated the firmware from what you have (most likely 2.3) Good luck!
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Try this: disconnect the player from the computer, turn it off,hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. Or,
There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites. WARNING: The following procedures will erase all songs on the player. Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers. You can also format the player in Windows Media Player itself: Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. -Tha Mp3 Doctor