Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

3 Answers

Beater Bar stopping and making noise

My Dyson DC14 vacuums very well. However, while vacuuming the beater bar will stop turning or turn slowly and the vacuum will make a horrible noise followed by a burning rubber smell. I've cleaned the beater bar thoroughly and looked to see if something was jamming the belt but can't see in there very well to really know for sure. I can't seem to figure out how to take the vacuum apart so I can look at where the belt connects inside. Please help with this problem and for how the vacuum opens up. Thanks.

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  • milehighdad6 Jul 19, 2010

    Unfortunately, I don't have a lot of time and this problem couldn't have come at a worse time. We have a wedding at the end of this week and many people coming in so being without a vacuum compounds our "getting ready" problem. Has this problem ever come up before and what was the solution/outcome? Is there is a schematic for how the Dyson comes apart?

  • milehighdad6 Jul 20, 2010

    I have gotten some good advice as far as cleaning the beater bar but now that I've thoroughly cleaned the beater bar and removed hair from the other end of the belt ... but was unable to remove the belt as the vacuum would not come apart, the beater bar is very tight while attached to the belt and will not turn at all. The beater bar by itself moves very freely and smoothly. So far, I do not have a functioning vacuum. Thanks.

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Hello, I noticed this request for help has come up before, It's almost impossible to discribe what you're needing to do. Your model has 2 belts, 1 from the motor to the clutch and 1 from the clutch to the beater bar. There is a special tool to hold the belt in a position that the beater bar can be re installed, but with a little patience and maybe another set of hands it could be done with 2 screw drivers.
Go to this link and the video will show you step by step how to dis-assemble your vacuum so you can service the belts and or clutch.
http://www.youtube.com/watch?v=7_CtaFcc5HU


Posted on Jul 20, 2010

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Hi
Following links may help you...
http://www.ehow.com/how_6174789_fix-dyson-dc14.html
http://www.ehow.com/search.aspx?s=dyson+DC+14&Options=0&x=0&y=0
Hope this links has helped you... thanks..

Posted on Jul 19, 2010

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I have a dyson...call them..they are very good when it comes to customer service. they shipped out a part to me fed ex and I had it the next day.


They will assist you on how to remove the part you want to remove.

Take care.

Posted on Jul 19, 2010

  • 2 more comments 
  • ikechukwu joshua
    ikechukwu joshua Jul 19, 2010

    After reading a ton of forums I thought it was the clutch assembly. Got a
    new one on eBay for a great price. Somewhat hard to replace, but thanks
    to this YouTube video, I was able to get it in: http://www.ezvacuum.com/dyson-dc07dc14-c...



    HOWEVER this did not resolve the issue. I realized the beater bar was
    not spinning or was slipping. I thought I cleaned it all out but
    realized you need to take it apart and pop the end cap out and clean the
    INSIDE of the beater bar. I additionally sprayed WD40 in there.



    It spins great now and in the end I think that's all I had to do was
    clean out the cat hair build up inside the beater bar. But now I have a
    new clutch & belts too. Hopefully won't have issues anytime soon.


    I had the same problem with my DC14 that was only months old. What
    I found was the beater bar was covered with hair. I removed the cover
    and cut out the hair as the owner’s manual said. That did not solve the
    problem.

    After further investigation I found that the belt was tracking to one
    side, there was hair under it. I cleaned that hair and also found out
    that on each side of the belt chamber there are small protrusions that
    ride on the beater bar. The bar was not centered over them and they were
    causing the clutch to slip. Once I positioned the bar
    correctly and removed the hair from under the belt all worked
    wonderfully.

    Moral of the story, clean the hair from the brush and under the belt and
    make sure the bar is positioned in the vacuum properly and turns
    easily.


    What I found was that it is the roller brush. If you are willing to get
    a little dirty and do it yourself, there is the roller brush that most
    likely needs to be cleaned. After a little tinkering of my own, the
    roller brush can be slipped out or just shift it out of place to clean
    it. There are two ends to the roller brush and the brush itself. Of you
    twist the two ends until the come apart you would probably find a lot
    of hair and other long strand items wrapped around the rod that goes
    through the brush. Once you clean that out it should work like new. If
    that does not work then it is probably the clutch which is what the
    belt around the roller brush is connected to. Hope this helps, it is a
    simple solution.




    If you've taken off the plastic cover part to fully inspect the bar and there are no peices of dental floss or anything else that may be causing an obstruction, you might have to get a new one.




  • ikechukwu joshua
    ikechukwu joshua Jul 19, 2010

    Hi, Am sorry,the schematic diagram is not yet available, I think you still have to use the above link to contact DC14 vacuum service center for help. Please the rating was not necessary.

    Take care.


  • milehighdad6 Jul 19, 2010

    Thanks! I got the beater bar ends off and yes there was hair wrapped around the internal pin. That's all clean but once I put it back together, it still makes a terrible sound and the beater doesn't even attempt to turn. I was able to take a lot of components off and can now see with a flashlight that there is hair wrapped around the other end where the belt connects. I cannot get the plastic housing off the belt assembly. I'm a bit afraid of just trying to "pop" things off because I don't want to break them. One part that I'm pretty sure needs to come off is the knob that you turn to carpet or bare floors. I could use advice on that. Thanks.

  • milehighdad6 Jul 20, 2010

    Now that the beater bar is completely clean and I've removed hair from the other end of the belt, the beater bar, when reattached, is much tighter. When I turn on the vacuum, the belt does not turn at all.

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I'm sorry to hear you're having difficulties with your DC14 Animal. The brush control system is designed to make a ratcheting noise to warn you if something jams the brushbar. To ensure everything is correct with your machine, please follow the quick troubleshooting checks shown in our online support guide:

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If this doesnt resolve the problem, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

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