Question about GE 24 in. PDW8980LSS Stainless Steel Built-in Dishwasher
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Posted on Jan 02, 2017
Posted on Apr 06, 2009
There are two different types of dishwasher detergent types, bleach based and enzyme based. The owner's manual states that if the two are ever mixed that the mixture will congeal, clogging the dispenser.
I don't know exactly how to safely remove the detergent that is in there, perhaps a wet/dry vaccuum. There is likely a service mode for the dishwasher if it has electronic buttons, in the service mode you could activate the pump that dispenses the detergent. Use caution, the thicker the clog, the harder the pump has to work and it may fail. Hope this helps.
Posted on Apr 15, 2009
I had this problem myself and the purge solution listed above did not work for me. There was just so much gelled and hardened junk in the dispenser container, it would have forever to clean out. Additionally, I think it could have had the chance of damaging the pump. Here is what I did instead:
* Remove power to the dishwasher (via circuit breaker or pull plug under sink).
* Take all dishes and bottom rack out of the dishwasher.
* Close dishwasher door.
* Remove bottom 2 screwbolts with a rachet.
* Open dishwasher door.
* Put a small box that is big enough to hold the panel while the door is opened.
* Remove screws holding inner door to outside panel. Don't remove the screws heading into side of door itself. Also, there are 2 screws near the latch that you don't want to take out...just loosen them and you'll see they don't behave like the other screws.
* The panel will separate from the door, BUT there are 2 ribbon cables connecting them. Have someone hold onto the door...so it won't pull up hard on the ribbon cables.
* GENTLY pull back and forth (side to side) on the white ribbon cable on the door. It will come off with a connector.
* Use a small flathead screwdriver to gently press the tab in on the blue connector and gently pull the blue ribbon cable straight out.
* Remove panel completely and put aside.
* Gently close dishwasher door. It will want to fly up since it doesn't weigh as much.
* Look for a red/green cable from the detergent container (detergent level sensor) and disconnect it.
* Open dishwasher door and take off detergent cap.
* Have someone hold onto the detergent container from the other side and un-twist the detergent locking ring (the item you normally screw the cap into). You can use your hands or put a cloth over it and gently remove with channellock pliers. The detergent container will now be free, but connected to a rubber tube that leads to the detergent dispenser pump. It will easily disconnect by pulling the container away from the tube/pump. The container is now free!
* Shake the living hell out of the detergent container over a trashcan. Mine had tons of white and blue gel in it. Once you remove most of the gunk, bring it under the faucet in the sink and rinse with warm/hot water. Shake, rinse, empty, shake, rinse, empty. The hole where the detergent comes out should be 100% cleaned out. Use the handle of a small paintbrush (or something) to push the hardened gunk out of the hole. Be sure the container is totally cleaned. Take your time on this.
* Put everything back in reverse order. The only thing I did differently is putting the door panel back on the door: Close door, reattach container & cable, bring over panel and re-attach ribbon cables, hang panel on the top two white plastic blocks that you loosened the 2 screws by the latch with earlier. Then screw on the bottom 2 door screws (do not tighten until all screws are put back in place). Put all screws back...don't overtighten.
* Re-apply power and you should see the 'Add detergent' light come on. That's a good sign!!!
* Put in fresh detergent and you should be good to go.
* Lesson learned: DON'T mix enzyme and bleach based detergent ever again!
This was easier than I thought it was going to be...and didn't waste electricity, water, or time based on the purging method. After all, if it is clogged, you can't purge it. Enjoy!
Posted on Jun 19, 2009
SOURCE: The soap in my "smart
I have the same problem. It isn't because of a long vacation, so if its still under warranty, call them out before they try to charge you an arm and a leg!
I called GE, they told me that it was Cascade's fault because they changed their formula to phosphate free and when I refilled the smart despenser, it congealed. When I called Cascade, they offered to send me a voucher for a free container of Cascade and they gave me a number to call GE saying that I wouldn't have to pay for the service call and that they would walk me through how to get it cleaned out. I then called GE and I was told by GE that I will have to pay the $100 for them to even come out and look at it because I have owned it for 14 months. (2 months past the warranty.)
I am still calling back and forth telling them both that I shouldn't have to pay for a service visit because I used the recommended Cascade detergent and it clogged it. Both of them are finger pointing.
I am in the process of trying to clean it out myself without taking it all apart, and its not looking like it will work. I had to get a wet vac and **** it all up, put water in, slosh it around by moving the door up and down, and by pushing a long straw in trying to break up the clotted detergent.
Good luck. If I find anything that will for sure get it cleaned up, I'll post it on here!
Posted on Oct 06, 2010
Part of the solution is on the GE website: http://www.geappliances.com/search/fast/infobase/10010832.htm
But first you must remove or mash the gelled detergent into very small pieces so it can pass through the pump and outlet. You must clean out most of the gelled detergent down in the door going towards the pump and the outlet at the base of the door. You can disassemble the door, or I used a length of 3/8" soft plastic tubing pushed down into the detergent cavity repeatedly to break up and pull the chunks up to the fill door where I could remove or mash them. You may also need to this between the first run of the procedure and the second. You may need to do the purge filling the dispenser with water (I used hot - 120F) more than the once in the procedure.
Posted on Jan 17, 2011
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