Question about GE 24 in. PDW8980LSS Stainless Steel Built-in Dishwasher

Open Question

I believe smartdispense system is clogged. original cascade liquid was not gel. have been using manual dispenser. any way to "purge" smartdispense? model:PDW898OLOOSS.

Posted by on

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad
ginko
  • 19396 Answers

SOURCE: GE Profile dishwasher with ''SmartDispense'' technology is clogged

Check the reservoir hose , and unclog it if necessary. You may need to disassemble the reservoir/dispenser to solve the problem.

Use to the diagrams below:

d6400b8.gif

4dc9bbc.gif

Posted on Apr 06, 2009

Ad
  • 1 Answer

SOURCE: smart dispense detergent dispenser

There are two different types of dishwasher detergent types, bleach based and enzyme based.  The owner's manual states that if the two are ever mixed that the mixture will congeal, clogging the dispenser.
I don't know exactly how to safely remove the detergent that is in there, perhaps a wet/dry vaccuum.  There is likely a service mode for the dishwasher if it has electronic buttons, in the service mode you could activate the pump that dispenses the detergent.  Use caution, the thicker the clog, the harder the pump has to work and it may fail.  Hope this helps.

Posted on Apr 15, 2009

  • 2 Answers

SOURCE: GE Profile dishwasher with ''SmartDispense'' technology is clogged

I had this problem myself and the purge solution listed above did not work for me. There was just so much gelled and hardened junk in the dispenser container, it would have forever to clean out. Additionally, I think it could have had the chance of damaging the pump. Here is what I did instead:
* Remove power to the dishwasher (via circuit breaker or pull plug under sink).
* Take all dishes and bottom rack out of the dishwasher.
* Close dishwasher door.
* Remove bottom 2 screwbolts with a rachet.
* Open dishwasher door.
* Put a small box that is big enough to hold the panel while the door is opened.
* Remove screws holding inner door to outside panel. Don't remove the screws heading into side of door itself. Also, there are 2 screws near the latch that you don't want to take out...just loosen them and you'll see they don't behave like the other screws.
* The panel will separate from the door, BUT there are 2 ribbon cables connecting them. Have someone hold onto the door...so it won't pull up hard on the ribbon cables.
* GENTLY pull back and forth (side to side) on the white ribbon cable on the door. It will come off with a connector.
* Use a small flathead screwdriver to gently press the tab in on the blue connector and gently pull the blue ribbon cable straight out.
* Remove panel completely and put aside.
* Gently close dishwasher door. It will want to fly up since it doesn't weigh as much.
* Look for a red/green cable from the detergent container (detergent level sensor) and disconnect it.
* Open dishwasher door and take off detergent cap.
* Have someone hold onto the detergent container from the other side and un-twist the detergent locking ring (the item you normally screw the cap into). You can use your hands or put a cloth over it and gently remove with channellock pliers. The detergent container will now be free, but connected to a rubber tube that leads to the detergent dispenser pump. It will easily disconnect by pulling the container away from the tube/pump. The container is now free!
* Shake the living hell out of the detergent container over a trashcan. Mine had tons of white and blue gel in it. Once you remove most of the gunk, bring it under the faucet in the sink and rinse with warm/hot water. Shake, rinse, empty, shake, rinse, empty. The hole where the detergent comes out should be 100% cleaned out. Use the handle of a small paintbrush (or something) to push the hardened gunk out of the hole. Be sure the container is totally cleaned. Take your time on this.
* Put everything back in reverse order. The only thing I did differently is putting the door panel back on the door: Close door, reattach container & cable, bring over panel and re-attach ribbon cables, hang panel on the top two white plastic blocks that you loosened the 2 screws by the latch with earlier. Then screw on the bottom 2 door screws (do not tighten until all screws are put back in place). Put all screws back...don't overtighten.
* Re-apply power and you should see the 'Add detergent' light come on. That's a good sign!!!
* Put in fresh detergent and you should be good to go.
* Lesson learned: DON'T mix enzyme and bleach based detergent ever again!

This was easier than I thought it was going to be...and didn't waste electricity, water, or time based on the purging method. After all, if it is clogged, you can't purge it. Enjoy!

Posted on Jun 19, 2009

  • 1 Answer

SOURCE: The soap in my "smart

I have the same problem. It isn't because of a long vacation, so if its still under warranty, call them out before they try to charge you an arm and a leg!

I called GE, they told me that it was Cascade's fault because they changed their formula to phosphate free and when I refilled the smart despenser, it congealed. When I called Cascade, they offered to send me a voucher for a free container of Cascade and they gave me a number to call GE saying that I wouldn't have to pay for the service call and that they would walk me through how to get it cleaned out. I then called GE and I was told by GE that I will have to pay the $100 for them to even come out and look at it because I have owned it for 14 months. (2 months past the warranty.)

I am still calling back and forth telling them both that I shouldn't have to pay for a service visit because I used the recommended Cascade detergent and it clogged it. Both of them are finger pointing.

I am in the process of trying to clean it out myself without taking it all apart, and its not looking like it will work. I had to get a wet vac and **** it all up, put water in, slosh it around by moving the door up and down, and by pushing a long straw in trying to break up the clotted detergent.

Good luck. If I find anything that will for sure get it cleaned up, I'll post it on here!

Posted on Oct 06, 2010

  • 2 Answers

SOURCE: How do I purge congealed gel detergent from the

Part of the solution is on the GE website: http://www.geappliances.com/search/fast/infobase/10010832.htm

But first you must remove or mash the gelled detergent into very small pieces so it can pass through the pump and outlet. You must clean out most of the gelled detergent down in the door going towards the pump and the outlet at the base of the door. You can disassemble the door, or I used a length of 3/8" soft plastic tubing pushed down into the detergent cavity repeatedly to break up and pull the chunks up to the fill door where I could remove or mash them. You may also need to this between the first run of the procedure and the second. You may need to do the purge filling the dispenser with water (I used hot - 120F) more than the once in the procedure.

Posted on Jan 17, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

The Cascade liquid detergent in my Smart Dispense GE Profile dishwasher has congealed for some reason. My dishes are not getting cleaned, and the rinse water is gushing up and out of the air vent. I have...


I had and solved this problem. First, this answer addresses only the congeal nature of Cascade and how to get it out. And you aren't going to like the answer. The easiest answer is to take the door apart and replace the bottle and you can't re-place the one you took off. You will need to order a few parts assuming that you can clean the bottle once you get it off. I did it without removing the bottle and it took hours. I used grass trimmer plastic wire and shoved it in the bottom tip of the bottle to break up the gel. I then used a long 'hemostat' to retrieve chunks from the large opening in the door. Imagine trying to grab one of these gelatin balls with a hemostat. It takes a careful touch. In between, I would pour hot water in and try to dissolve the gel. that didn't do much good. When I got a clean flow of water, i re-connected everything and purged the system per instructions a few times before putting things back together. This took hours beginning to end. And Cascade people at P&G tell me that it is from mixing two types of their product... one with enzymes and another with chlorine.... Who knows.

Oct 18, 2010 | GE Dishwashers

3 Answers

Like so many others, I am experiencing a problem with my GE dishwasher's smartdispense. I have ALWAYS used the SAME detergent(Cascade Complete)and still have the gumming-up issue. I noticed that the...


I had the same problem as you also using Cascade Complete. It turned to a wet solid and completely cloged up. I have spent 3 days cleaning it and now have it working again. I had to spoon out what I could, but the purge method still would not wash through. I started putting in water, running a thick plastic coated wire in and moving it around. Then opened and closed the door to slosh thinks around, then took a small scoop to clear out the water and gel clumps. I kept repeating until tired. Added more water and let it set over night and started again the next day. Once the water started looking clear after soaking and digging with the wire. I ran the purge technique listed in an earlier post, and the blockage finally cleared. It now is working again. I plan to keep a close eye in the future and run the purge as a regular maintence on ocassion when the add detergent light comes on. (I wonder if Cascade changed the formula that caused this gelling, or if they have a product issue).

Aug 17, 2010 | Dishwashers

2 Answers

Even after a wash-a white detergent residue is left.


I have a Whirlpool Gold dishwasher and had the same trouble. I found the solution. Fill the detergent dispenser to the top with Cascade Complete liquid gel - it is in a green bottle, then put a half a cup of white vinegar in the bottom of the tub before you start the dishwasher. I have tried them all and Cascade Complete Gel works best. Don't use powder. It really builds-up on my dishes and only the gel keeps the film off my dishes.

I also add Jet Dry in the rinse-aid dispenser but I have a friend who use vinegar in that too. The dishes come out sparkling clean with no film or white build-up. If they still are filmy after three washes using this method, then you may have some build-up in the dishwasher and you can put a cup or two of white vinegar in the bottom - with no detergent or dishes and wash and rinse well. That helps get rid of build-up.

Apr 01, 2010 | Whirlpool GU2400XTP Built-in Dishwasher

1 Answer

Low detergent light does not come on indicating the GE profile dishwasher is out of detergent.


It is probably because your Smart Dispenser is full of water and there may be a clog of some type in the pump. Try purging your Smart Dispenser and see if it fixes the problem!! It fixed ours!!

How to Purge Smart Dispenser

The purge routine operates the bulk dispenser pump continuously to drain the bulk dispenser tank when an incorrect liquid was poured in the tank. The process consists of setting up the dishwasher to run the purge mode, running the purge mode and then cleaning up the purged detergent.

Follow these steps carefully to have a successful purge run.

For Top Control Models:
  1. Make sure Pre-wash, Added Heat and Heated Dry LEDs are off.
  2. Press Heated Dry and Down Arrow buttons together for 3 seconds. All LEDs will illuminate.
  3. Press Added Heat and Up Arrow buttons together for 3 seconds. The Anti-bacteria LED will illuminate
  4. Press Start button one time
  5. Select Normal and make sure Pre-wash, Added Heat and Heated Dry LEDs are off.
  6. Press Start button one more time and dishwasher will run a complete cycle without the main motor running. Cycle is complete when the Clean light illuminates. This should take approximately 60 minutes.
  7. Open door and wipe up excess detergent from the door and tub
  8. Flush remaining detergent off by pouring water on the door and tub where there is detergent residue.
  9. Remove SmartDispenser cap and fill tank with water and then replace cap.
  10. Repeat Steps 1 through 9 one time.
  11. Then, repeat Steps 1 through 6. When the Clean LED illuminates, the system is purged and ready to be refilled with the correct detergent.
Front Mount Controls (same as above except for the changes in the two below steps):

2. Press Heated Dry and Cookware together for 3 seconds. All LEDs illuminate.

3. Press Added Heat and Cookware together for 3 seconds. The Anti-bacterial LED illuminates.

Jul 09, 2009 | GE 24 in. Profile PDW9880JSS Built-in...

2 Answers

Purging ge profile smart dispense dishwasher


How to Purge Incorrect Liquid Detergent from the Bulk Dispenser

The purge routine operates the bulk dispenser pump continuously to drain the bulk dispenser tank when an incorrect liquid was poured in the tank. The process consists of setting up the dishwasher to run the purge mode, running the purge mode and then cleaning up the purged detergent.

Follow these steps carefully to have a successful purge run.

For Top Control Models:
  1. Make sure Pre-wash, Added Heat and Heated Dry LEDs are off.
  2. Press Heated Dry and Down Arrow buttons together for 3 seconds. All LEDs will illuminate.
  3. Press Added Heat and Up Arrow buttons together for 3 seconds. The Anti-bacteria LED will illuminate
  4. Press Start button one time
  5. Select Normal and make sure Pre-wash, Added Heat and Heated Dry LEDs are off.
  6. Press Start button one more time and dishwasher will run a complete cycle without the main motor running. Cycle is complete when the Clean light illuminates. This should take approximately 60 minutes.
  7. Open door and wipe up excess detergent from the door and tub
  8. Flush remaining detergent off by pouring water on the door and tub where there is detergent residue.
  9. Remove SmartDispenser cap and fill tank with water and then replace cap.
  10. Repeat Steps 1 through 9 one time.
  11. Then, repeat Steps 1 through 6. When the Clean LED illuminates, the system is purged and ready to be refilled with the correct detergent.
Front Mount Controls (same as above except for the changes in the two below steps):

2. Press Heated Dry and Cookware together for 3 seconds. All LEDs illuminate.

3. Press Added Heat and Cookware together for 3 seconds. The Anti-bacterial LED illuminates.

Jul 05, 2009 | GE 24 in. Profile PDW9880JSS Built-in...

1 Answer

Soap not disolving


is it liquid or powder? we had this problem with cascade powder.... tried liquid cascade and the same thing happened even though i'd been using cascade for YEARS.... manual said could be detergent was "old" and beyond its shelf-life, or that we used too much or too little (go figure that one out LOL).... not trying to promote a brand here, but we switched to palmolive ECO gel and haven't had a problem since -- no goop left in dispenser!.... hope that helps... -cynthia :)

Apr 17, 2009 | Whirlpool 24 in. ADG7540 Built-in...

1 Answer

GE Profile dishwasher with ''SmartDispense'' technology is clogged


Check the reservoir hose , and unclog it if necessary. You may need to disassemble the reservoir/dispenser to solve the problem.

Use to the diagrams below:

d6400b8.gif

4dc9bbc.gif

Apr 06, 2009 | Dishwashers

9 Answers

GE Profile dishwasher with ''SmartDispense'' technology is clogged


I had this problem myself and the purge solution listed above did not work for me. There was just so much gelled and hardened junk in the dispenser container, it would have forever to clean out. Additionally, I think it could have had the chance of damaging the pump. Here is what I did instead:
* Remove power to the dishwasher (via circuit breaker or pull plug under sink).
* Take all dishes and bottom rack out of the dishwasher.
* Close dishwasher door.
* Remove bottom 2 screwbolts with a rachet.
* Open dishwasher door.
* Put a small box that is big enough to hold the panel while the door is opened.
* Remove screws holding inner door to outside panel. Don't remove the screws heading into side of door itself. Also, there are 2 screws near the latch that you don't want to take out...just loosen them and you'll see they don't behave like the other screws.
* The panel will separate from the door, BUT there are 2 ribbon cables connecting them. Have someone hold onto the door...so it won't pull up hard on the ribbon cables.
* GENTLY pull back and forth (side to side) on the white ribbon cable on the door. It will come off with a connector.
* Use a small flathead screwdriver to gently press the tab in on the blue connector and gently pull the blue ribbon cable straight out.
* Remove panel completely and put aside.
* Gently close dishwasher door. It will want to fly up since it doesn't weigh as much.
* Look for a red/green cable from the detergent container (detergent level sensor) and disconnect it.
* Open dishwasher door and take off detergent cap.
* Have someone hold onto the detergent container from the other side and un-twist the detergent locking ring (the item you normally screw the cap into). You can use your hands or put a cloth over it and gently remove with channellock pliers. The detergent container will now be free, but connected to a rubber tube that leads to the detergent dispenser pump. It will easily disconnect by pulling the container away from the tube/pump. The container is now free!
* Shake the living hell out of the detergent container over a trashcan. Mine had tons of white and blue gel in it. Once you remove most of the gunk, bring it under the faucet in the sink and rinse with warm/hot water. Shake, rinse, empty, shake, rinse, empty. The hole where the detergent comes out should be 100% cleaned out. Use the handle of a small paintbrush (or something) to push the hardened gunk out of the hole. Be sure the container is totally cleaned. Take your time on this.
* Put everything back in reverse order. The only thing I did differently is putting the door panel back on the door: Close door, reattach container & cable, bring over panel and re-attach ribbon cables, hang panel on the top two white plastic blocks that you loosened the 2 screws by the latch with earlier. Then screw on the bottom 2 door screws (do not tighten until all screws are put back in place). Put all screws back...don't overtighten.
* Re-apply power and you should see the 'Add detergent' light come on. That's a good sign!!!
* Put in fresh detergent and you should be good to go.
* Lesson learned: DON'T mix enzyme and bleach based detergent ever again!

This was easier than I thought it was going to be...and didn't waste electricity, water, or time based on the purging method. After all, if it is clogged, you can't purge it. Enjoy!

Nov 18, 2008 | Dishwashers

4 Answers

Dishwasher leaves soap in dispenser.


Hi Dirty Dish gang.
After having 2 appliance repairmen here, I now have the latest scoop on our dishwasher problems, $200 later!
Los Angeles IS currently having hard water issues. Also, all the new cleaning gels etc. are actually a cause of our dishwasher problems.  
So, here is what we need to do:
1. Use Cascade POWDER detergent only.  Make sure is is just "plain" no "scented" or "complete"  or gel, etc. (I have tried a phosphate free powder and gel and this is a cause of our problem as well!) 2. Use Jet Dry in the dispenser (set it to a 2-3 opening) 3. Make sure water is at least 120 degrees 4. Only run dishwasher on "normal" setting.  All others just run it longer, hence causing more water stains. 5. Do not pre-wash dishes! You can knock of chunks with a "non" soapy brush, but don't rinse (the oils actually help to clean the dishes) 6.  Do not wash sponges in dishwasher.
Acid Wash: The repairman just gave my washer an Acid Wash today. It says it is an acid derived from lemon, I got mine from Carters appliance in Torrance, CA for about $19. I am to run a normal cycle with the above mentioned Cascade after this "acid cycle" is finished.
If you are still having problems:
Monthly maintenance: Glass Magic: Buy a box of Glass Magic (near the Cascade)  Use 1 Tbsb in main detergent compartment of dishwasher along with the Cascade, till washer starts working again. White Vinegar: You can run an empty dishwasher with white vinegar once a month.  Fill a bowl with 2 cups vinegar and place on bottom rack.  Then run as a normal cycle...this allows vinegar to disperse slowly.
So far it seems to be working.  Good luck.

Nov 07, 2008 | Kenmore 24 in. 16032 Built-in Dishwasher

7 Answers

GE Profile SmartDispense clog


I have the same problem and found the below on the GE website. It says to purge the detergent from the Smart Dispense. I am in the process of doing it now...we'll see if it works:

How to Purge Incorrect Liquid Detergent from the Bulk Dispenser

The purge routine operates the bulk dispenser pump continuously to drain the bulk dispenser tank when an incorrect liquid was poured in the tank. The process consists of setting up the dishwasher to run the purge mode, running the purge mode and then cleaning up the purged detergent.

Follow these steps carefully to have a successful purge run.

For Top Control Models:
  1. Make sure Pre-wash, Added Heat and Heated Dry LEDs are off.
  2. Press Heated Dry and Down Arrow buttons together for 3 seconds. All LEDs will illuminate.
  3. Press Added Heat and Up Arrow buttons together for 3 seconds. The Anti-bacteria LED will illuminate
  4. Press Start button one time
  5. Select Normal and make sure Pre-wash, Added Heat and Heated Dry LEDs are off.
  6. Press Start button one more time and dishwasher will run a complete cycle without the main motor running. Cycle is complete when the Clean light illuminates. This should take approximately 60 minutes.
  7. Open door and wipe up excess detergent from the door and tub
  8. Flush remaining detergent off by pouring water on the door and tub where there is detergent residue.
  9. Remove SmartDispenser cap and fill tank with water and then replace cap.
  10. Repeat Steps 1 through 9 one time.
  11. Then, repeat Steps 1 through 6. When the Clean LED illuminates, the system is purged and ready to be refilled with the correct detergent.
Front Mount Controls (same as above except for the changes in the two below steps):

2. Press Heated Dry and Cookware together for 3 seconds. All LEDs illuminate.

3. Press Added Heat and Cookware together for 3 seconds. The Anti-bacterial LED illuminates.

Apr 20, 2008 | GE 24 in. Profile PDW9880JSS Built-in...

Not finding what you are looking for?
GE 24 in. PDW8980LSS Stainless Steel Built-in Dishwasher Logo

Related Topics:

100 people viewed this question

Ask a Question

Usually answered in minutes!

Top GE Dishwashers Experts

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Mike

Level 3 Expert

4354 Answers

Oloyede Monsuru

Level 3 Expert

1417 Answers

Are you a GE Dishwasher Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...