Hi
This may be an indication that the memory backup battery is failing, since the sensor levels are set in the service mode from the operation panel and stored in memory by a 3v lithium cell. To reset the sensor, pull the paper through the cutter and out the front till it hangs down a few inches. Then hold the STOP button while powering it up. The display will read ENABLE SERVICE FUNCTION. Release the STOP key and quickly press START then VOICE REQUEST then START. The display should read SET VALUE OF SENSOR and the paper will feed and cut. If it doesn't, then try again and press quickly. If this doesn't solve the problem, then the blades are warped, or the cutter driver is bad. If the battery is failing, you will need to repeat this process when the FAX is unplugged or the power is interrupted.
Let us know if you have something more to know else accept the suggestion.
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