Question about SmartDisk PhotoBank PB40 40 GB USB 2.0 Hard Drive
Conked out after only 4 months and 8 Gb of use. Still turns on but won't copy files. Nothing but light on the LED screen. Managed to download the photos to my computer. Contacted company on Jan. 28. Company responded Feb. 21 promising to email a fix. Never happened. Now I'm trying one more time before that expensive piece of junk hits the dumpster and I start shopping for something else.
I have one and it comes on but cant download my pics and i cant get to the pics thats on it does anyone know how to get my pics back
Posted on Sep 15, 2013
If it won't copy...but you can still see the files...plug the smartDisk in then...insert the memory card you wish to copy and it will show up as another drive...then drag the photo folder on the memory card to the folder called CARDS on the photobank should let you copy the memory card that way. I still agree with most of the comments above...bummed that this stopped working as it was great to have when i was travelling. good thing i've backed up my photos. Don't put all your faith in this little harddrive even though it is convienient.
Posted on Jun 15, 2008
No, the problem isn't solved. I paid the $19.95 for your "premium assistance" which consisted of telling me about the SmartDisk warranty and advising me to contact the company. As my "problem" points out, "been there, done that." No response from the company. Your technician just went to the company's web site and read it to me. I had already done that, too. If your "technician" could have advised me about how to fix the device, or even how to get the company to respond, he would have been worth the $19.95. He couldn't and didn't. Needless to say, I'm still p1ssed off and $19.95 poorer.
Posted on Apr 22, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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