Pen gartridge jam

Is it an ink cartridge jam

Please follow steps below : STEP: Disconnect and Reconnect the Printer Power Supply
Unplug the power cord from the wall socket. Disconnect the power supply from the back of the printer.

Wait 15 seconds.


Reconnect the power supply to the back of the printer.


Plug the power cord back into the wall socket


STEP: Raise and Lower the Scanner Assembly on the Printer


Lift the lid of the scanner until the locking bar catches to move the ink cartridge carrier to the center position.


Release the locking bar and close the scanner assembly.


If the ink cartridge carrier fails to center, repeat steps 1 and 2


Scanner Assembly Open but Without the Cartridge Carrier Centering


STEP: Check to See if the Ink Carrier Latches Are Open


Open the printer.


Check inside the printer to see if the cartridge carrier latches that hold the ink cartridges down have popped open.


Close the carrier latches


STEP: Remove any Torn or Stuck Pieces of Paper from the Input Tray and Output Tray


Disconnect the power brick from the back of the printer.


Lift the scanner unit.


Look down inside the printer and remove any torn or stuck paper from the input or output tray by pulling firmly.


Close the scanner unit.


Reconnect the power brick to the back of the printer


STEP: Clear Obstructions From the Input Tray


STEP: Fan the Paper


Grasp the **** of paper at one end (Figure 1).


Place your thumb on top of the opposite end of the paper and fan the paper like a deck of cards.


Flex the paper back and forth, and then fan it.


Straighten the edges of the stack on a level surface.


Top of Form 1


Bottom of Form 1


Additional Information


It is quite possible for objects such as pens, pencils, paperclips, and other small items to fall into the paper input tray causing paper jams to occur. Follow the below steps to try and clear any obstructions that may have fallen into the printer.


Caution:


The next steps involve lifting the printer and turning it upside down. Only perform these steps if you are willing and able to do so.


Remove all paper from the input tray.


Unplug the power brick from the back of the printer.


Unplug the USB cable from the back of the printer.


Lift the printer up and turn it upside down.


Caution:


Make sure that you are holding onto the scan bed to prevent it from falling open when the printer is turned upside down.


Tilt the printer from side to side while it is upside down to see if any obstructions fall from the input tray.