Question about Toshiba TEC BSX5 Thermal Label Printer

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Software reloaded = Teklynx Labelview Drivers reloaded My tech here covered the sensor window with a post-it note and the ?no paper? error went and I could ?feed? the stock OK The post-it note was too thick and so was replaced with clear sticky which had texta on it ? this also allowed me to ?feed? paper with no problem But when I try to print I get a ?paper jam? error. The sticky has been removed and boot up to do a ?test print? and all is OK until the print is to be done then ?no paper? error It does not make any difference which type of sensor is set in the machine it comes up with the same error. His diagnosis was that the sensor is probably at fault. It is a Toshiba SX5

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  • peter497 Jul 19, 2010

    did not fix the problem

  • peter497 Jul 20, 2010

    the supplier sent this:




    /* Style Definitions */
    {mso-style-name:"Table Normal";
    mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
    font-family:"Times New Roman";

    Your issue will be much simpler than a faulty sensor, please
    make sure you have the right printer driver installed, please follow the steps

    Open labelview, go to File -> Select Printer, in the small
    drop down window you should see TEC B572 – (V) on LPT1 or very similar, if you
    do not see that click the install button.

    In the installation window scroll down to TEC in the
    manufacturers list

    On the bottom right hand side make sure that Native Drivers check
    box has a tick in it, and that the Extended Drivers check box does not.

    In the list above (printer Models) select the TEC B572 – (V)

    Once selected click on the install button, it will then appear
    in the installed printers list above.

    Click the connect button and select which port you have the
    printer connected to.

    At this point you will have the right printer driver installed.

    Now open your label format and click on Edit -> Label Setup

    Make sure that the Width and Height match your measured label

    Click on the Options tab, make sure the Sensor Type says GAP,
    and that the Ribbon option says YES (if you are using a ribbon, if no ribbon
    then select NO)

    Now all you need to do is make sure the printer is loaded
    correctly, make sure that if you are using a ribbon that it is installed
    properly, going between the 2 upper printer compartments on a 45 degree angle,
    then print some labels, it is always recommended that you print more than one
    label, giving the printer a chance to line the labels up on it own.

    i followed this twice and could see the online light flicker as the file came through but it then went to 'no paper' i then did a threshold set and fed through about 10 label rows but in the end the result is the same - no paper error.



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I looked this problem up on the net, and ran across this web blog. They suggest a procedure to try, and maybe it will help you:
If that doesn't help, the sensor could be bad, and needling replacement.
Good luck, and hope this helps.

Posted on Jul 19, 2010

  • peter497 Jul 19, 2010

    the suggestion did not fix the problem. should i try to get a replacement part?

  • Tom Carson
    Tom Carson Jul 19, 2010

    That's always hard to say, since the sensor could be bad, but also, the software detecting it can also fail, or hang up in some state where the cpu always thinks the sensors not detecting the paper. I have some things to do right now, but I will research this problem later, and get back with you. I'm suspecting there may be two sensors now, but I'm just guessing, since two sensors would explain why covering the first sensor, the paper fed, but then no paper was detected. That makes me think it's a software hangup or 2nd sensor. Will get back on this later today.



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