Question about HP LaserJet 4 plus Printer

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Laserjet4 plus Grey stripe appearing 1 inch in on left side of paper. The stripe is approx. 1/2 inch wide. Could this indicate the need to replace the "ink" cartridge? What are the other most likely reasons, and what are the solutions. Thanks for any help you can give me. Puzzled!!!

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I have actually paid for this problem to be looked at, only to be told that I need a new toner cartridge. Replace the toner first, then, if that does not solve the problem, try wiping the sponge roller with a clean dry lint-free cloth. The sponge roller is the just beyond the metal at the bottom of the area where the toner sits while installed. You will need to remove the toner to see the sponge roller. DO NOT touch the sponge roller with your bare fingers. I recommend wearing clean, powder free disposable gloves.

Posted on May 04, 2008


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