Question about Microsoft LifeCam VX-3000 Web Camera

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Firewall Configuration Error when trying to make a webcam call

I recently installed a microsoft webcam and sightspeed in order to connect with my sister via video. The camera appears to work and everything downloaded fine. Problem is when I go to make the call, I get an error message stating that either my computer or the other person's computer has a firewall configuration problem. I've tried what I know to fix it but it hasn't worked. Any ideas would be greatly appreciated. Thanks

Michelle S.
PA

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  • Anonymous Aug 31, 2008

    ahmad

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3 Answers

I have the web cam connected and everything but me the blurry image appears I want to put well the values and there does not happen(pass) anything that I do? Thank you

Posted on Aug 06, 2008

There should be a fish tank demo in your contact list where both of you can call to determine which side has the firewall issue. If you can call the fish tank, it's probably a firewall blocking SightSpeed on the other end...If you can't call the fish tank, it can be your software/windows firewall, or your router with built in firewall that is blocking SightSpeed. Disable any software/windows firewall to isolate it and see if you can connect. If you still can't connect, you need some adjustment with your router settings...

Posted on Jul 08, 2008

Did your usb sticks works ok?

Posted on May 02, 2008

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2 Answers

Which firewall service is in use ?


The ICS service can be enabled along with teh Port 9000.


start the Windows Firewall/Internet Connection Sharing (ICS) service at the command prompt by using the net start sharedaccess command, you see the following output:
C:\>net start sharedaccess
The Windows Firewall/Internet Connection Sharing (ICS) service is starting.
The Windows Firewall/Internet Connection Sharing (ICS) service could not be started.
A system error has occurred.
System error 16405 has occurred.


Hope this will help you....
Cheers!!!

Vivek
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Did you check that you do not have an active firewall and your sister the same?

What happens if you do the call without the camera?

I also need to know what software you use to connect (msn messnger , yahoo etc.) and how you do connect to Internet (usb modem, router, wireless, dial up).

Thanks

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I understand you will also get this if the server is down or busy. Here is more info from Microsoft...

http://support.microsoft.com/?kbid=836941

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Send this info to him also.

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: You audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud


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