Unfortunately you do not give your OS in your query so my attempts to search the microsoft knowledge base (kb) for that number were unsuccessful
Try the microsoft hardware support site
http://www.microsoft.com/hardware/download/download.aspx?category=ICE&type=LifeCam&sku=68A-00001
After entering your webcam/OS details check out the 'Readme' files - there may be some kb references in the 'known issues'
If unsuccessful use the 'Contact Us' link at the bottom of the page
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