Question about Office Equipment & Supplies
YES. It is just a print head pivot problem.
And the most likely problem would be found by removing , ( looking from the front) the left side cover. About mid way back toward the bottom of the machine there is a stainless steel block that will have ink in it. remove the spring assembly from that block by pulling it out slightly and latching it up and to the left.
Then clean the block and print head shaft.
Secondly there is a wiper between the print head and the drum that if improperly shut off, or if there was a power failure may have tacked to the print head. You would have to remove the right and left covers, and the ink loader, where you insert the ink sticks. once you remove them you will see the print head and drum. See if the blade assembly, ( pink) ( ok ok redish) is tacked to the print head. Gently remove it from the print head and run a remove light streaks and remove smears cycle.
While in that area, you would want to check the cables to the print head to see if they are hung up on something on the machine.
That code means the print head is not moving from the home position to the print position freely.
It is common and easily resolved 99 percent of the time.
Posted on Apr 21, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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