Question about Alpine Air XL-15 Air Purifier

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How far in do the plates go and are they supposed to make a noise?

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They should go as far so the back edge of the plates touch the back stop and the the metal clip on each side of the plate is touching the metal screen on the plate.

As far as noise, depending on the purification setting, they can make a hissing sound. If you see arcing or sparking, or hear any other noise other than a hissing sound, then it is time to replace the plates.
Hope this helps.

Posted on Jul 19, 2010

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1 Answer

How long do Ecoquest purifier plates last?


The "Replace Plate" message comes on for more than just the plate. Is the fan still running when it displays (Replace Plate"? The squeaking noise would be coming from the fan. I don't know what all it works for. It does display when the plate contacts are dirty, when a wire to the plates is loose or corroded, when the bulb is bad or loose and when the ozone generator quits. I have encountered all of those. Plates should last a couple of years, depending what's going on in the indoor environment. Before you go any farther, call (336) 499-2505 - they give away information and will help you solve your specific problem.

Jun 11, 2012 | Ecoquest Fresh Air Air Purifier

1 Answer

Unit powers up the two small lights won't come-on. Also air coming out stinks with A clean filter ?


What you refer to as a "filter" is actually the "plate," I assume. (4" square white object with mesh center panel?) The two small lights are simply power indicators, and may be burned out so could be inaccurate.
UNPLUG the machine.
1) If your model has a switch on the right that says "Manual" and "Auto," set it on "Manual."
2) Remove the back screen and remove the plate. Inspect it carefully for any kind of minute cracks, burned spots, discoloration, loose mucilage, broken screen strands, lint, dirt, etc. Even the smallest defect can cause the plate to short out, creating a burned, electric smell. If you detect something, or if it's spitting, sparking, or sizzling more loudly than normal, you need a new plate. Order through Vollara (new name of EcoQuest) at 800-989-2299.
3) Even though that plate appears clean, with no defects, it may be corrupted by whatever cleaning product was used. ONLY PLAIN AMMONIA and water, 1-to-1 ratio, should be used.
a) Soak the plate for 5 minutes or so.
b) Use a toothbrush or soft veggie brush and gently clean the plate You can also clean the metal contacts with a cotton-tipped swab and alcohol.
c) Blow-dry or air-dry the plate. DO NOT use any kind of cloth or paper wiper.
d) Avoid touching the screen part with fingers.
e) Reinsert plate, making sure it goes in on the tracks, both top and bottom, and isn't pushed too far. Both metal pressure contacts should press firmly on the screen on each side of the plate. (Tweak them to achieve firm contact, if necessary.) Sometimes, if the plate was cleaned with the wrong solution, it is damaged and cannot be cleaned enough by using ammonia. Order a new plate, using the above customer service number.

Jan 17, 2011 | Alpine Air XL-15 Air Purifier

1 Answer

One of my plates has a loose wire and it's making a noise when its on. Can I replace the plates. Also I have misplaced my cord. Thanks


You MUST replace the plate!!! Do not use any damaged plates in the machine.

You can order the plates and a new cord from the company. Vollara (new name for EcoQuest) customer service is 800-989-2299. Use #16618 if you need a referral number.

Although the company is no longer selling or servicing the Breeze, the plates and cord are standard components which are also used in other products still manufactured by the company.

Hope this helps.

Jan 14, 2011 | Ecoquest Breeze AT Living Air Purifier

1 Answer

I was doing cleaning and maintance on my fresh air unit, I noticed the red wire was no longer connected to clip that powers ac to ozone plate. I trimmed red wire till burned part was gone got good wire...


Congratulations! You did better than many dealers!

Hopefully, the answer to your problem is far easier than replacing the clip!

On the right side of the front panel, among the manual controls, there is a tiny little "reset" button. While the machine is running, press that button.

Then, turn the machine completely off for a few minutes, and then power it up again. Hopefully, that will take care of the message.

If not, inspect the plate. Are there any defects or lint particles? Check the placement of the plate. Is it inserted in the tracks, both top and bottom? Are the metal contact fingers pressing firmly on the metal screen portion of the plate?

If this still doesn't take care of the message, there is something wrong with the wiring, plate, or contacts, or the computer is malfunctioning! Call Vollara (new name for EcoQuest) customer service 800-989-2299 and ask for repairs. Someone there may also have suggestions, before you go to the trouble of sending in the machine. Use #16618 if you need a referral number.

Jan 13, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

Buzzing sound


you need to turn it off and remove plates,put in kitchen sink and spray with windex and dry with paper towels, now clean the bottom of the three plates too.
before you reinstall the plates look down inside you will see three thin lines of metal,make sure there is no lint or dust on them,reinstall and let set for five min. to allow any windex that might still be wet then turn on low for a couple of min.then go to medium

Dec 24, 2009 | Ionic Pro TURBO Air Purifier

1 Answer

My Ionic Breeze air purifier makes an intermittent static noise when operating. What could be the cause and how can I fix it.


you need to turn it off and remove plates,put in kitchen sink and spray with windex and dry with paper towels, now clean the bottom of the three plates too.
before you reinstall the plates look down inside you will see three thin lines of metal,make sure there is no lint or dust on them,reinstall and let set for five min. to allow any windex that might still be wet then turn on low for a couple of min.then go to medium

Dec 12, 2009 | Ionic Pro CA500 Air Purifier

2 Answers

I need to clean my Eco Quest Living Air purifyer plate...


clean with 50/50 ammonia/water, scrub with toothbtush, clean contacts with q-tip

Mar 01, 2009 | Ecoquest Breeze AT Living Air Purifier

1 Answer

Only one plate inside, it's glass edges are broken or deteriorate


I haven't seen an older Flair that I know of. There will be as many slots for plates as are required. The filter is definitely washable. Use an enzyme cleaner and rinse with hot water. The fan motor should be oiled every month or two. It should cost less than $100 to get it running in top shape.

Feb 08, 2009 | Ecoquest Flair Air Purifier

3 Answers

ALPINE AIR XL15


If that's one of those fanless air purifiers with parallel plates, it is not all right. The plates need to come up to charge and not discharge much at all unless there is a big contaminant particle (e.g. flying insects.) You may or may not be able to make the plates parallel again; there should be no sharp bits. If it's an ionizer, even then the flashing should be rare; otherwise you will get more ozone than you need. That can be fun, but it is not making plain old clean air....

Jun 23, 2008 | Alpine Air XL-15 Air Purifier

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