Question about GE Profile 21.6 cu. ft. Side-by-Side Refrigerator with Dispenser TFX22PRBWW

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The refridge side of my GE side by side is not working. However the freezer side is freezing up. I believe it may be the Defrost thermostat or the defrost control that went bad. How do I test these.

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Without the model number , I will assume the refrig is 10 yrs old or less . If so , would need model number to give you the correct part number for the heater . This test will still tell you what the problem is .
Pull the refrig out and remove the 8 " x 10 " panel . Behind this panel , is the main control board . Unplug the refrig . Remove the BLUE plug from the board , with 3 larger wires going to it . Looking at the blue plug , the sequence will be wire1,wire2,space,wire3 . Get a short piece of insulated wire , and strip about 1/4 inch from each end . Insert 1 end into wire2 , and the other into wire3 . Plug the refrig back in . After about 3 min , look in the freezer , at the bottom , behind the crisper , look for a red glow . If no red glow , unplug the refrig , and reassemble the plug and cover . This no glow , indicates a shorted defrost heater . It is also advisable to replace the defrost thermostat ( pt. number WR50X10068 ) when replacing the heater . To access these parts , you will have to remove the inside rear wall of the freezer . The heater , is at the bottom of the coils , held on with 2 screws , and the thermostat , is the 1 " cylinder , with a blue and pink wire going to it , clipped on the top left of the coils .
If you do get a red glow , then the # 4 thermistor is bad . This tells the main control board , the temp of the coils , if they need defrosted , when they are thru defrosting . This thermistor is the 1 " long , torpedo looking piece , clipped on the top left of the coils , with 2 white wires going to it . Part number WR55X10025 . It would be advisable to also replace the # 5 thermistor , located at the bottom of the freezer , slightly in front of the drain , also with 2 white wires going to it , slid into a housing . This thermistor , is the freezer thermistor , which tells the control board , the freezer temp and when to cycle off due to selected temperature .

Posted on Jul 18, 2010

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1 Answer

Ge side by side ref.


no,its more than likely the defrost heater located just under the coil thats freezing up,check this heater for continuity,if its o.k. then test the defrost thermostat thats clipped onto the same coil near the top of the coil,note,the defrost thermostat needs to be below 15 degrees to check good as its a thermal switch,then if still problems then check the main board in the back of the unit behind a panel this is where the defrost circuit gets its power,but i will likely say its the heater thats open because i replace about 5 per week with the same issue as yours

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We have a GE side by side that was only 4 years old before it starting giving us problems-coiling freezing over. The warranty period was only one year on all parts, including the compressor. Through our research we learned that profile appliances have or did have a better warranty. I believe it is 5 years on all or certain components. Either way it may be worth contacting GE customer service to help you with the issue and determine if repairs and parts for your appliance are still covered under warranty. They were very helpful in our case and ultimately discounted the parts I ordered and replaced myself. Replaced the the temperature sensors on the freezer side, the defroster thermostat and defroster heater before finally breaking down and replacing the control board. The control board was the problem. It was very easy to replace. While working through the issue, we would defrost the coils located on the inside of the freezer side with a hair dryer. It would get us by until the parts came in or they frosted over again and prevented air from circulating over them, thus causing the freezer not to cool. Good luck. Hope this helps you.

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This problem would take some troubleshooting that most do-it-yourselfers would likely not be able to do.

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How to check everything
http://www.acmehowto.com/howto/appliance/refrigerator/refrigerator.php
If the evaporator coils behind the back panel of the freezer are icing up because of auto defrost failure that will stop the circulation of cold air

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You can turn the defrost timer till it clicks and everything shuts down. The heater should now come on. If it does, replace the timer. If it doesn't, check the heater and defrost thermostat. Turn the timer again till everything starts back up to end the defrost cycle.

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