Replacing the roller can be prety extensive work. Try to check and make that the pick-up roller on the bottom is flat across sometimes it can get turns backwards and it has a round side that will not grasp the paper. If this is ture just take your finger and push the roller forwards. You can alo take a clean wipe and wipe off all of the rollers the rollers are made to be a little tacky when they start to get a little older dust can build up on them causing them not to grab the paper
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Mite want to have the rollers cleaned. use a damp rag and soap and water. The separation pad mite need replacement. that's the device below the paper.in the document feeder. where the paper goes in.
By "roller fax" if you mean auto document feeder, so what's the problem? If you didn't see each of the 4 pages feed into the machine one at a time then what happened at the other end could be because something happened at your end. It's the reason we scan and email most critical documents today.
Your document feed is separate from your received and report prints so that's why your reports are printing ok and the document feeder jams. When you open up the doc feeder and look inside the machine you will see a roller and above it on the cover that opens you will see a rubber pad. Clean both the roller and pad (in fact anything in there that is rubber) with a rubber cleaner, alcohol, or even soap and water on a cloth without it been dripping wet. You will probablt find that they are very dirty. The roller feeds the document in so that needs to be clean and the pad helps to keep all the other docs from feeding in at the same time and that should be very clean so it produces good friction.
Open the auto feeder, and inside you will see some rollers, and probably a rubber pad (on the top section ), the rubber pad (or separation pad) is responsible for keeping extra sheets from feeding you can rough this up gently with a little FINE grit sandpaper and/or just clean it with a moistened cloth (and dry) . It will be on a sort of pressure plate to apply pressure downward , you may try to apply a touch more pressure.
Are we talking about a paper feed problem from the paper cassette tray or the Auto Document feeder on the top. Either way, check the the paper width guides, or if it is the paper cassette tray, remove it and check the paper pick up roller locking clips.