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Even though the interface says the cartridge is full, if the printer detects it being empty, odds are you will have to replace the color cartridge, even though you are only printing black.
You can try taking the cartridge out and cleaning the contacts with a pencil eraser and reseat the color cartridge. If no change, replace the cartridge.
Try to uninstall and re-install the printer's software for this can be software issues. If that would not work try to remove and put back in the ink cartridge properly. If this would not work check warranty then call the printer's manufacturer.
Make sure the print settings on for you printer is set correctly.
Run alignment and test pages
If that does'nt work check to make sure you have the right ink cartridge.
However, if these don't work call the manufacturer (customer service) of your printer or look on the manufacturers' website
You haven't mentioned what printer model but you can try th following.
Firstly, try removing your new cartridge and temporarily putting the old one back. Sometimes this will then show as a full cartridge even though it is empty, because the sensor electronics appears to get confused. Next, turn off your printer and turn it back on again, then take the old cartridge out and put the new one back. I cannot guarantee this will work, but it will be worth a try.
If it is not printing as it should even though the printer cable moves along the printing area, it could be a cartridge problem. If you have an old cartridge with a little ink in it, try to load it and see if the result is the same. Otherwise, you have to buy a new cartridge. Also, check if the print head is clogged with ink.
Unfortuantely , to solve the issue , sadly, yes you will have to replace the empty cartridge to continue to use the printer in a normal fashion. Its a sneaky and dirty trick many printer manufactuers do to make more money off of the customer through the purchase of printer ink.
Is it an HP printer? We had the same problem at work with print cartridges purchased at Staples. They have a major quality control problem. Your new print cartridge may be empty or dried out (died on the shelf). It's my problem at work, as I have over 80 HP deskjets, and Purchasing still insists on buying the Staples cartridges rather than the HP.
Sometimes if you shake a print cartridge really hard it may correct the problem. However, I would buy or borrow a black HP print cartridge and try it out in your printer. Works almost every time on the job. Good luck.