Question about GN Netcom GN 1000 RHL Wireless Headset

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We are trying to set up our wireless headsets and we cannot get the lifter to lift the receiver on the phone. We've looked through the set up and can't figure out what we are missing. The on-line indicator light lights up when there is an incoming call so I'm not too sure where the prolem is.

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Posted on Jan 02, 2017

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SOURCE: Cannot hear anything out of the earpiece of my GN netcom 9120 wireless headset

I was also experiencing the same problem (also after a power failure / storm) -- apparently good battery charge, connections ok, etc. I then tried removing the battery from the headset itself, waited 30 seconds, and then reinstalled the battery. This seems to have resolved the problem.

It is fairly easy to open the clamshell, but you will need a very fine Phillips screwdriver to remove the battery hold-in (it's really not a hold-down, it just keeps the battery in place. Reassemble the same way -- be sure to keep positive to positive and negative to negative.

Posted on Jul 16, 2008

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SOURCE: CS70 headset - audio will

music is not transver to headphone

Posted on Dec 19, 2008

  • 1 Answer

SOURCE: GN 9350 Wireless Headset doesn't ring on the headset when phone rings

It only picks up certain digital rings. I changed the ringer on my phone and had the same problem. To fix it, I had to plug in the little microphone that plugs into the handset lifter and place the mic over the ringer speaker. Now it works fine.

Posted on Mar 18, 2009

  • 1 Answer

SOURCE: CS70N Wireless headset

The earpiece will make 3 short beeps when a call is incoming. Also the phone will still ring if you are within distince to hear the ringer. Hope this helps! SM

Posted on Mar 21, 2009

  • 7 Answers

SOURCE: Headset button will not lift receiver unless ringing

You should be able to press the button on the headset as many times as you like and the lifter will respond, whether the phone is ringing or not

Posted on Apr 27, 2009

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I have a snom 370 voip phone with the plantronics cs70 headset but there's a bad echo on the callers end so i got the snom wireless headset adapter but i don't know how to connect it. i also have...


We've never dealt with snom wireless adapter but the CS70 and HL10 lifter is a popular set for your phone. there are a couple of things you can try to cut down on the echo.
1. Make sure CS70 is proper distance from phone, minimum of 6" (12" from a PC)
2. Make sure round compatibility dial (located on left side of base) is set correctly. Most phones work on setting #1 (never between numbers)
3. Echoing is usually caused by an improper mix of incoming and outgoing volume. With a friend listening in you can make broad and minor adjustments for both (incoming: back of base (1-4) and +/- on headset; outgoing: bottom of base (a-d) and +/- arrows on back of base).
Following these steps should help you out.

Good luck from Headsets Direct - 800-914-7996.

Aug 18, 2011 | Plantronics CS70 Wireless Headset

1 Answer

DELAY WHEN RECEIVING A CALL


I'm assuming you are using a Plantronics HL10 handset lifter. The lifer is what notifies your headset that it has an incoming call. Try turning the ringer volume up on your phone first and see if that solves the problem. If that does not help, it could be the sensor on the lifter is going out. This could be causing a delay in the response time. The lifter ships with a ring detector that has a 2.5mm jack on one end and a small round microphone on the other end. You could try plugging this into the back of the lifter and setting the microphone next to where the lifter is mounted on your phone. This might help in picking up the sound of the phones ring tones. If that doesn't help you might consider replacing the lifter.

Good luck from Headsets Direct!

Jul 25, 2011 | Plantronics CS70 Wireless Headset

1 Answer

I have a CS70 NC./ no lifter. What is the set up procedure to use my headset without lifting my phone handset. With the base plugged into the headset port of the phone.


If the Plantronics CS70N wireless headset is plugged into the headset jack on your phone, you will need to push the headset button on the phone and then the call/control button on the wireless headset.

Good luck from Headsets Direct!

Jun 10, 2011 | Plantronics CS70 Wireless Headset

1 Answer

Cannot hear phone ringing in headset, only on handset.


The HL10 handset lifer is what notifies your headset that you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple different things that could be going on.
1. The internal microphone could have gone out on the lifter. This microphone is what sends the signal to your headset that you have an incoming call. If the microphone is working you will hear 3 short beeps in your headset.
2. If the volume is too low on your telephone, the handset lifter will not notify the headset of an incoming call, so try turning the volume up on your phone and see if that takes care of the problem.
3. The HL10 handset lifter ships with a ring detector that has a 2.5mm jack on one end and a small round microphone on the other end. This ring detector is intended for phones that do not have the speaker located under the handset. You could try plugging this into the back of the lifter and setting the microphone next to where the lifter is mounted on your phone. This might help pick up the sound of the phones ring tone.

If you are manually lifting your handset out of the cradle and sitting it to the side instead of using a lifter, then you will not receive the 3 short beeps in your earpiece to notify you of an incoming call.

Good luck from Headsets Direct!

Nov 03, 2010 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

Plantronics CS55 requires lifting handset on phone


Please note that your hand receiver has to be off the hook when using the headset.

This is correct, additionally you can use a handset lifter accessory, such as the HL1 or HL10.

Subscribing Headset to Base:

The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

7. If this procedure does not resolve your issue to try a system reset.

May 28, 2009 | Plantronics CS55 Wireless Headset

1 Answer

Plantronics cs50 head set with lifter has STATIC


Try a system reset:
1.  Lift the headset off of the charging cradle, but make sure the headset is turned off.  It will be off if the green light on the front of the base is not lit.  If it's not, push the call answer button once to turn it off.
2.  Push the call answer button and the mute button at the same time and hold them down.  The mute button is the black little wheel at the top of the headset.  Use the tip of your finger to push it straight down and hold it while holding the call answer button.  A green light on the headset will flash for 2 series of flashes.  Wait until the end of the second series then let go of both buttons.
3.  Put the headset back on the charging cradle and wait 30 seconds.  Lift it back up and try to use it.  If this doesn't work, repeat one more time and then disconnect the power from the base and plug it back in.

Apr 24, 2009 | Plantronics CS50 Wireless Headset

1 Answer

Headset button will not lift receiver unless ringing


You should be able to press the button on the headset as many times as you like and the lifter will respond, whether the phone is ringing or not

Mar 24, 2009 | GN Netcom GN 9350 Wireless Headset

1 Answer

The Headset will no longer activate the handset lifter module


A few things you can do: 1. Make sure that the lifter isn't lifting the phone too high.  To change this, look at the back of the lifter, there is a switch that goes from low to high.  Make sure that's at the lowest setting.
2. Try a reset.  To re-set this unit hold down the minus button on the headset and the call answer button at the same time.  Hold them both until you see the orange light by the call answer button flash a few times.  It should then go off.  If it doesn't go off after 10 seconds release both buttons and push the minus button once more.  The light should now be off.  Put the headset back in the cradle and try again, it should work now.

Mar 19, 2009 | Plantronics CS70 Wireless Headset

1 Answer

Plantronics cs55 problem


Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.

* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.

Aug 04, 2008 | Plantronics PL-CS55 Wireless Headset

1 Answer

Won't Stay Connected to Calls


It's probably a problem with the lifter.  Try a re-subscription on the system (refer to user manual).  Also make sure that the lifter is lifting the handset far enough off the base so that there isn't much weight pushing it back down.  There are 3 settings on the lifter (Look at the knob on the back of the lifter).  Low, medium and high.  Try setting it to medium.

Aug 01, 2008 | Plantronics CS70 Wireless Headset

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