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You can call Zenith customer service and give them the model number of the DVD player and tell them the problem you are having with intermittent operation of the player. They will be able to help you get service for the problem.. I hope this information helps you with your problem
Yeah I could not find the manual myself. Email Zenith with details on the problem, ask them: A reset procedure or a Master Password for the system password, without password you cannot change regional settings. A copy of the user manual possibly in PDF sent into your Email.
With the master password you change old password and regional settings. Zenith customer service answers within 24 hours.
Copy content from your DVD to the HDD (hard drive) - then copy content from HDD back to a blank disk. Will not copy protected DVD's. You can also download another intruction booklet for it from the Lite0n website.