Question about Office Equipment & Supplies
Photosmart C4380: good hardware, appalling software. Shameful that it's on the market at all.
You have to install the printer as USB first. Then, once it's all installed, load up the CD again and 'Add device', choosing the wireless option. It's crucial that you leave your USB cable in the whole time. Take it out right at the end. Once you've added a device, you'll have two printers installed. One will be called 'Copy 1' - that's the wireless one. It should all work okay, and you can delete the USB one.
SCAN PROBLEM AND ERROR MESSAGES
When I did this everything seemed to work fine. BUT - after a wee while the software started playing up. The scan function didn't work at all, HP was depositing all sorts of bugs all over my computer, I had error messages coming up at shutdown, all sorts of gremlins.
So this is what I did.
I totally uninstalled all HP software.
I downloaded the updated Photosmart Basic Drivers from the HP website. They are here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3221646&lc=en&cc=us&dlc=en&submit.y=11&submit.x=9&lang=en&cc=us
Once you've downloaded the file and run it, the new drivers will be installed but NO SOFTWARE. Again, you have to do the whole setting it up as USB and then leaving the cable in and adding the device wirelessly. But if you do this with the HP drivers and ignore the installation CD, then everything should work perfectly.
Of course this means no HP software at all. But who needs it? I use Microsoft's scanning software, which is fine, and it has no problem printing.
Basically HP's software is BLOATWARE that doesn't even work. It screws up your computer.
Posted on Apr 24, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Apr 20, 2011 | HP Photosmart C3180 All-In-One InkJet...
Jan 06, 2011 | HP Photosmart C3180 All-In-One InkJet...
Jun 30, 2017 | HP Photosmart Wireless Multifunction...
Oct 28, 2010 | HP Photosmart C4400 series
Oct 09, 2010 | HP Office Equipment & Supplies
Sep 27, 2010 | HP PhotoSmart C4385 All-in-One Printer
Mar 18, 2010 | HP Photosmart C5180 All-In-One InkJet...
Jun 18, 2009 | HP Photosmart C3180 All-In-One InkJet...
Jul 02, 2008 | Office Equipment & Supplies
Apr 24, 2008 | Office Equipment & Supplies
Feb 20, 2018 | Brother Office Equipment & Supplies
373 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: