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Trying to instal photosmart C4380 all in one wirelessly on toshiba L40-17M from supplied disc installed printer ok first time but scanner not recognised, scan button says computer connected but computer says reinstall, I have uninstalled and reinstalled five times and each time I get to the end a window says "printer detected set up is finishing this may take several minutes" I wait many many minutes and then I get a red cross saying installation failed please advise

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  • adriancurley Jan 25, 2009

    printer works. copy button works. wireless printer works. BUT scanner button or scann from HP Solution center FAIL?

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Photosmart C4380: good hardware, appalling software. Shameful that it's on the market at all.

WIRELESS PROBLEM

You have to install the printer as USB first. Then, once it's all installed, load up the CD again and 'Add device', choosing the wireless option. It's crucial that you leave your USB cable in the whole time. Take it out right at the end. Once you've added a device, you'll have two printers installed. One will be called 'Copy 1' - that's the wireless one. It should all work okay, and you can delete the USB one.

SCAN PROBLEM AND ERROR MESSAGES

When I did this everything seemed to work fine. BUT - after a wee while the software started playing up. The scan function didn't work at all, HP was depositing all sorts of bugs all over my computer, I had error messages coming up at shutdown, all sorts of gremlins.

So this is what I did.

I totally uninstalled all HP software.

I downloaded the updated Photosmart Basic Drivers from the HP website. They are here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3221646&lc=en&cc=us&dlc=en&submit.y=11&submit.x=9&lang=en&cc=us

Once you've downloaded the file and run it, the new drivers will be installed but NO SOFTWARE. Again, you have to do the whole setting it up as USB and then leaving the cable in and adding the device wirelessly. But if you do this with the HP drivers and ignore the installation CD, then everything should work perfectly.

Of course this means no HP software at all. But who needs it? I use Microsoft's scanning software, which is fine, and it has no problem printing.

Basically HP's software is BLOATWARE that doesn't even work. It screws up your computer.

Good luck!!

Posted on Apr 24, 2008

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Cannot find the driver for my wireless hp c4380 photosmart printer. cannot scan..frustarated


See my published guide entitled How to Install the latest drivers for Hewlett Packard Printer!!!

They may have the drivers for your printer.
Although if I am not mistaken if you disconnect your printer from the computer and the printer is on you should be able to scan documents and print them. All without the need for a computer.
That would be to copy a document.
On the other hard maybe you want to scan to a file onto your computer, yes I think that is what you want to do. Yes you are quite correct, you will need to install the drivers for the printer.

Try and use the USB connection if you are having problem with wireless, it some-times gives problems.

Take care!
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I have connected my scanner (HP Photosmart C4380) to PC via USB, but won't scan; I just keep getting message "USB or Wireless not connected", which it is. I ahve treiewd turning off both...


You must install software for this feature to work. There are a full series of software on the HP site for you to down load and install. Go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=1146331

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If you need further help, let me know with more details.

Good luck.

Thanks for using FixYa.

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Now have windows 7 computer and disc with HP Photosmart C4380 won't install


make sure the driver is comaptibel with windoows 7 if you dont have driver download from this link,
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Hope this helps. Please rate my response.
Thanks.
Have a good day.

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delete the old installation and reinstall the printer again and do the reconfiguration for either USB or wireless. It worked for me when I did this. The scanner begins to work and no more 'no USB or wireless connection' msg anymore. :~)

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