Home | Printers | Trying to instal pho...
Printers
Problem for Printers
Generic problem for all Printers

Trying to instal photosmart C4380




By dennishadley on Apr 21, 2008

" "
trying to instal photosmart C4380 all in one wirelessly on toshiba L40-17M from supplied disc installed printer ok first time but scanner not recognised, scan button says computer connected but computer says reinstall, I have uninstalled and reinstalled five times and each time I get to the end a window says "printer detected set up is finishing this may take several minutes" I wait many many minutes and then I get a red cross saying installation failed please advise

Same Problem

Jan 25, 2009

-   printer works. copy button works. wireless printer works. BUT scanner button or scann from HP Solution center FAIL?-   adriancurley

Best Solution

posted on Apr 24, 2008
Helpful)

tomchivers

Rank: Apprentice 
Rating: 90%, 18 votes
Photosmart C4380: good hardware, appalling software. Shameful that it's on the market at all.

WIRELESS PROBLEM

You have to install the printer as USB first. Then, once it's all installed, load up the CD again and 'Add device', choosing the wireless option. It's crucial that you leave your USB cable in the whole time. Take it out right at the end. Once you've added a device, you'll have two printers installed. One will be called 'Copy 1' - that's the wireless one. It should all work okay, and you can delete the USB one.

SCAN PROBLEM AND ERROR MESSAGES

When I did this everything seemed to work fine. BUT - after a wee while the software started playing up. The scan function didn't work at all, HP was depositing all sorts of bugs all over my computer, I had error messages coming up at shutdown, all sorts of gremlins.

So this is what I did.

I totally uninstalled all HP software.

I downloaded the updated Photosmart Basic Drivers from the HP website. They are here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3221646&lc=en&cc=us&dlc=en&submit.y=11&submit.x=9&lang=en&cc=us

Once you've downloaded the file and run it, the new drivers will be installed but NO SOFTWARE. Again, you have to do the whole setting it up as USB and then leaving the cable in and adding the device wirelessly. But if you do this with the HP drivers and ignore the installation CD, then everything should work perfectly.

Of course this means no HP software at all. But who needs it? I use Microsoft's scanning software, which is fine, and it has no problem printing.

Basically HP's software is BLOATWARE that doesn't even work. It screws up your computer.

Good luck!!
Was this helpful?
Yes
No
1 person thought this was helpful

Popular Solutions for Printers


Questions and Unsolved Problems for Printers


Answer
which all in one printer is cheeper to uses

Answer
konika minolta 1600 magicolor

Answer
A word document that is showing portrait orientation in print preview is printing in landscape... (More)

Answer
HP Printer not printing, activated error code -20


Didn't find what you were looking for?

Describe your problem:

Select a Category:







Ask our Experts

 

Solve Your Problem Now!
Chat Live with an Expert
Chat Now
Browse popular Problems
More Common Problems
Most Common Problems for:
For Printers:

Top Printer Experts

Rank: Guru Guru  

Solutions: 712
Member Since: October 2009

Experience: 30 Years of professional repair and design.

Ask Me
Find more Printer Experts

Top Printer Repair

(800) 836-9287
Celebrating 14 Years Of Outstanding Printer Repair...
Laser Repair 911

(918) 583-5483
Elite printer Services, Inc. is a full service HP...
Elite Printer Services


       
Solve Your Problem Now!
Chat Live with an Expert
Chat Now

X
Continue
When the original poster rates a solution that was given to his own problem, that rating is locked!
X

Are you sure the solution content is Inappropriate?
   
Tech buddies can communicate directly to answer questions. Become a Tech Buddy and have direct access to your favorite expert for FREE!
Insert Link
Insert Image
Insert You-Tube clip
Insert List
Insert List
Spell Check

What is this?



Select