Question about Microsoft Xbox 360 Console

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Xbox scratches my disks

I dont have it vertical, dont touch it when the disk is in.

it doesnt get moved at all but it still scratches my disks.

i bought a gears disk and within 24 hours i took it back, then the 2nd scratched instantly and i had to take it back but the 3rd one hasnt scratched at all !?!?!

i would like to know how i can fix it myself seeing as my warranty ran out and its £60 for a repair.

my halo 3 disk is now ruined aswell.

Ive read about it mayb being a manafacturing fault with the disks and this could be true seeing as this 3rd disk is virtually untouched.

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  • Anonymous Apr 29, 2008

    hiya, my stepdad phoned microsoft and had a massive go at them about disk scratching.

    if you phone them up and shout quite a bit, you will realise you will not get anywhere.

    then tell them either they fix it or you will sue them like a load of others are suppost to be doing , and also say i will go to watchdog.

    if people look at the article , please email watchdog and keep sending your problems,if so, then microsoft will get there asses into gear and will be made to re-emburse us with the money



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Another cause of this problem is due to certain toshiba drives (i think its the toshiba) but there is a magnatised section at teh top of the drive which latches down onto the drives spindle.

This again is a common overheating problem. due to the heat the glue used on the spindles center becomes loose, the center section which then holds the disc in place is attracted to the top peice due to the magnatisim.

This results in nothing holding the disc in place when it is inserted, when the drive spins the spindles still manages to spin the disc, but as mentioned its not held in place and the disc is exposed to the underside of the spindle center causing teh scratches on the disc. This problem is often identified by iregular scratch paterns on the disc or servere scratches.

The solution, call microsofts repair department, they are fixing all consoles as a good will gesture despite warrenty status. if you would prefer to fix this yourself, simply take apart your xbox 360 and remove the dvd drive. and screw the drive and you should see the loose spindle section stuck to the top section of the drive.

You can use a headed glue gun or other heat proof glue to attach it back in the correct place, make sure you align the 3 holes correctly when gluing back into place.

Hope this helps

Anthony Kinson

Posted on Apr 22, 2008

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The solution is the Optical drive starting to Fail, as this is a defect in the unit, it is only covered under warranty. What is happening is that when you reach certain points in the games the system buffers the data from the disc into the system memory and when it buffers all the information it powers down the Optical drive causing the disc to spin down abruptly without letting the laser seat back into the housing properly. causing the disc ring of death. One of two solutions is to resurface the disc or replace the Optical drive.But By searching the internet you can find an inexpensive replacement.


Posted on Apr 22, 2008


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