Question about Microsoft Zune JS8-00001 Digital Media Player

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My zune 120 is stuck on the "contact support" page. I already did the steps to try to fix it several times...and it just keeps going back to this page. What do I do now?

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Hello,

You will need to reset your device before you can carry on, follow these procedure to reset your zune 120,
1. Make sure that the Hold switch is turned off. 2. Hold down the Back button and Up on the control pad until you see the Zune logo appear on the screen.
Once the device finishes starting up, your Zune should function as normal. This procedure will not delete any of your media files.

Take care.

Posted on Jul 18, 2010

  • rachel_walte Jul 18, 2010

    Yes, I've already pressed the back button, with the up button to restart it...then it goes to the '3.' page saying "please wait" then it goes to the number '4' which says "clearing contents" and, ultimatly it ends up back on the "contact support page". I let the battery drain yesterday, and when I powered it back up, it still goes right back to the contact support page.

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1 Answer

Zune 120 gb. contact support.?????


Try holding up and back at the same time until the zune resets. Mine has had that same problem, and I end up resetting it a few times and eventually it works. You will then have to connect it to a computer to reload the firmware and your media.

Jul 05, 2011 | Microsoft Zune JS8-00001 Digital Media...

Tip

How to reset your zune fireware


If your zune (4, 8, 16, 80, or 120 gig) is starting to freeze more and more and wont load up all the way and uv tried reseting it multiple times and it still dose the same thing? i will tell you how to fix that sittuation.

first of i will have to warn you in doing this you are deleting EVERYTHING from your zune. remember you are at your own risk in doing this and i sugjest that you read the whole thing befor attempting to reset anything
if you are desperate or interested lets beging

step 1. wait for your zune to turn on wile its on you reset you zune
(hold the back button wile holding up on the touchpad)

step 2. once it starts to load the fireware (the screen will show the zune symbal and a loading bar at the bottom of the screen) you must hold the back botton, the senter of the touch pad and the play button. remember to hold all 3 of the buttons once the zune icon apears on your zune.
hold it until a speane apears that says "3 please wait" when that screen apears you can let go of the buttons.

step3 the zune will tehn say to open up zune program and plug your zune into your computer

tip. it is best to have the most updated zune software you can have on there. vistas may not ba able to have the MOST up todate software because of issues with the software on vista and zune 4.0

once you plug it in it will automatically start to download the zune fireware onto you zune. when it has finished uploading the fireware just go threw the zune steps. at this point you pretty much have a new zune. meaning you need to link it to your account on zune and name you zune and the most obvoius you need to re-upload your files and things onto you zune.

note you need an internet conection to download the fireware for you zune.

hope this will help you with your zune issues. this also help if you are desperate and forgot your password but note recomended if you have another option.

on Dec 02, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My Zune 80g was reset by mistake, and now I am trying to get my music back on it. When I try to, my Zune freezes, and the computer says my Zune isn't responding. I keep reseting it, and everytime I do I...


Hi it sounds like your HD is going bad and will need to be replaced.



If you need more help, parts or repair services you can go to my repair service web page at firehouse7777.weebly.com and find info to contact me if needed. thanks

Dec 08, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

How do you open up a zune 120 gig to change the battery???


Hi you have to have the plastic tool you can buy on ebay and start at the top an force the tool between the front and back case and work it around to unlatch all the clips holding the back on. Opening the player is not easy at all. I have done it several times and I still manage to either crack the front glass or break a few clip that hold it together.



If you need any more help, parts or your player repaired you can contact me threw my repair service web page by e-mail, phone or off eBay at firehouse7777.weebly.com Thanks

Dec 07, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune 120gb stuck on contact support page and can't pay 18-30 u.s dollars to get help from support, should i throw mines away i'm fed up with problems comming up where i have to pay MORE money to fix.


no, dont just do the following On your zune make sure the hold button isn't on
At the same time hold down the back button and upwards on the directional pad until the screen goes black
then use your left hand and press the back button while using your right index finger to press the middle of the zune pad use your middle finger (on your right hand) to press play pause button. All of these need to be held at the same time. You should get a please wait message. follow the instructions on screen.

Jun 06, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune freezes completely! When connected with PC it charges and after some time the message is displayed to keep waiting... which does not change. Tried to reboot, not possible (Back, Up, also Back, Play...


Ok, So this happened to me when I bought my first 120 GB Zune. If its totally frozen and it is totally unresponsive, then you have to wait till it dies and try to recharge it, and if it still has that issue try to return it if you can or if its still under Microsofts warranty, file a claim and send it to them to fix it. I just returned mine to Walmart since I bought it less then 24 hours when I bough it.

Feb 14, 2010 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Zune freezes and says contact support


in order to fix this . you have to restart the device. to restart the device you press and hold back while also pressing and holding the top part of the zune pad until screen goes blank and zune logo appears this should work. if contact support comes back up try restoreing the device.

for more info on how to restore the zune go to zune.net/support and press technical issues and a list with how to fix any problems will appear

Jan 09, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune pad 120 Gig


After researching several blogs and forums on problems with previous versions of Zune
the general concensus was to allow the batteries to drain away and die completely,
and then try reconnecting.

This took about a day and a half, and when we connected the device to the PC
it must have "re-initialized" the controls as it booted up, all the features now worked.

Happy 18 year old, more importantly, Happy parent.

Hope that this helps......................

The Ladd

Jan 08, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

My 30 gb zune is frozen


There's a fix:

Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

I NEED HELP ASAP


if u havnt already go to www.zune.com/support. thats all i can help with. sorry.

Mar 19, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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