HELP PLEASE !!!!!!! Sage Version 8 - Instant Accounts
Please help, I am no expert at all. I use this package to produce bills as my husband is self employed. I have just gone to produce a few bills and i seem to have lost all invoices dating back to 1st May 2007! Each invoice is numbered the last invoice I produced was 1731 but sage thinks it is 1553. I have no idea what has happened. I never mess with the system, nobody uses it only me . PLEASE HELP!! I have contacted sage and they are no help at all.
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Re: HELP PLEASE !!!!!!! Sage Version 8 - Instant Accounts
I haven't heard of this. If there is a way to extract history, and put it into something like Excel, that would likely be best - especially if their support isn't helping. Then upgrade to a relatively inexpensive, but more widely used and supported program (e.g. Quickbooks, Quicken, MS Accounting, depending on your needs). If you can get the history to Excel, many times you could import that into a new program. Thanks for rating FixYa!
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If you are unable to logon to Sage you can try deleting the Queue.dta
file. All users MUST be logged out of Sage and Sage should not be
running. Sage will recreate the queue.dta file when it is restarted. The
Queue.dta file can be found in the ACCDATA folder for the Sage Company
Data that is experiencing the problem.
Note that the "Username already in use" message from Sage can occur if
Sage wasn't shut down tidily for that users session. If you are sure
that the user is not actually logged in it's OK to allow Sage to clear
the session and log in.
You can only do this is Sage 50 but you can get it changed by someone who has Sage 50 with the same version number as your instant. They can back up their data restore your date change the year and then backup and you can restore it on your computer and they can restore their data. NB they must be on exactly the same version.
Was getting the same error for version 12. On the cd there is a support folder. In that there is an installs folder. I installed jet, mdac and the xml parser (probably not necessary) and the next install worked OK.
This message usually comes when the target location is not there or is renamed OR the address is wrong. Open My Computer, and go to the address you gave. Look if there is the file named *TB.SRT.
And by the way... the address you gave was "C:\PROGRAM\\SAGE\ACCOUNTS\REPORTS\\*TB.SRT" BUT I believe that the address should be "C:\PROGRAM\SAGE\ACCOUNTS\REPORTS\*TB.SRT". It is not possible that the address contains 2 slash (\\) repeatedly. Open the file by going to the My Computer OR by opening the software and by locating the file manually from there. live chat assistance costs$19.99. And $12.99 for one time e-mail premium support.
I get this error when trying to run Financial reports in Sage line 50 financial controller verson 10: C:\PROGRAM FILES\SAGE\ACCOUNTS\REPORTS\\*TB.SRT contains an invalid path No matter what financial report I try to access I get the same error including audit trail. My computer is window Vista. Please help me and also let me know how much is it cost for on line chat?
User Name is Already in Use / Cannot Access YYY because XXX is logged in
Typically, when you get this message you will be asked if you want to remove the user from the request list. If you are asked this question, simply answer Yes and you'll be able to continue.
An alternative solution is to go in the data folder for your sage data (the default folder for versions prior to 14 is c:\program files\sage\accounts\accdata for v14, the folder is c:\documents and settings\all users\application data\sage\accounts\2008\company.000\accdata on XP and c:\programdata\sage\accounts\2008\company.000\accdata. In the data folder, you will find a file called QUEUE.DTA - delete the file and you should be able to get back into Line 50. If you have a multi user version of Line 50, you should only delete this file if you are sure that no-one else is using Line 50.