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Purchased HP 11-17-07, not one day of trouble free use, no one able to get this resolved???? Can I return this for full refund????? I'm elderly, have a hearing problem which makes working with tech difficult and am about ready to have a nervous breakdown....PLEASE, find someone to help or give me the opportunity to return this and get a full refund!!! Lucille Goodchild

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  • Arthur Dellea
    Arthur Dellea May 11, 2010

    You didn't say what kinds of problems you are having with it, could you elaborate?

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Hello goodies2,

If your machine is under warranty, you should be able to get a free replacement. Just take it back to the point of purchase and get a replacement. Alternatively, you could call the HP customer service line at THIS link.

However, if your warranty has run out, then I'm afraid you will not be able to replace it or get a refund. But if you could describe the problem here, we would be glad to help.

Cheers,
IrishDruid

Posted on Apr 21, 2008

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  • Swilin Sampson
    Swilin Sampson Apr 23, 2008

    Have you been able to resolve your problem? If you have,
    please close this problem ticket with a Helpful or FixYa! rating. I would be
    very grateful for your gesture of appreciation.





    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid


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  • Swilin Sampson
    Swilin Sampson May 03, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    If you find that the solution/answer I provided led you
    to, or resulted in a fix, please take a moment to close the ticket with a FixYa!
    rating under my solution.
    I would be very grateful for your show of appreciation.





    Should you have any further questions, please feel free to
    post them here.





    Thank you for using FIXYA!





    Cheers!


    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 31, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    P.S. -You can rate this solution with one of
    four votes, if you feel your issue is resolved.






    • "FixYa!"
      - The solution provides great advice on how to solve the problem.
      (Positive Rating)

    • "Helpful"
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      (Positive Rating)

    • "Thanks
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    If your issue is not still not resolved, do not
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    Thank you for using FIXYA!





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    Returns and Refunds: Federal Law


    Most retailers allow customers to return goods if they change their minds or receive an unwanted item as a gift simply because it makes good business sense. But they are not required to do unless there is an obvious defect with the product. Merchants also may require a receipt in order to accept returns, which helps prevent return fraud (see discussion of this below).

    Legally, it is a matter of contract law: If the merchant's policy (or sales contract) clearly states "all sales final" in a way that is not confusing to customers, then it is not required to accept returns on otherwise salable goods.

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    • Refunds are part of the merchant's stated return policy


    Returns and Refunds: State Law


    Some states have laws addressing consumer refunds, although not all of them offer guidance on how the laws apply to their residents who purchase goods from out-of-state merchants over the Internet. Below are some examples of state laws governing refunds:



    • California: Merchants are required to clearly post their refund policy unless they offer full cash refund, exchange, or store credit within seven days of the purchase date. Failing this requirement, customers may return goods for a full refund within 30 days of the purchase.


    • Florida: Merchants that do not offer refunds must post this fact where customers can see. Failing this requirement, customers may return goods for a full refund within 20 days of the purchase.


    • Illinois: Illinois citizens may cancel consumer transactions (and get a full refund) within three business days for door-to-door sales, campground memberships, and gym memberships.


    In most cases, regardless of how a merchant drafts its return policy, the conditions of such a policy must be prominently displayed at the place of purchase (including Web sites) for it to be considered valid. Merchants may charge a restocking fee for returned merchandise but, as with any contractual obligation, must make this clear in their policies.

    Return Fraud


    There are numerous ways customers can defraud a merchant through the return process, but not all return fraud is distinguishable from legitimate returns. For example, someone who has a hard time deciding on what clothes to buy and makes frequent returns is not trying to game the system. But someone who buys a formal dress, wears it once, and then returns it the next day is in fact defrauding the merchant.

    U.S. retailers lose between $9.6 billion and $14.8 billion annually from return fraud, according to research by the National Retail Federation (NRF) and the Loss Prevention Research Council. Returned merchandise is either marked down or thrown away, and often incurs hidden costs associated with being restocked.

    Below are some common types of return fraud:



    • Wardrobing (or "renting"): Buying clothes or other items for one-time use and then returning them


    • Stolen Goods: Returning goods shoplifted at the same store or stolen elsewhere


    • Fraudulent Receipts: Using a reused, found, stolen, or altered receipt to return goods; or returning goods to a store with a higher price in order to make a profit


    • Employee Fraud: Manipulation or assistance from within the company


    • Price Switching: Affixing a higher-priced tag on an item in hopes of returning it for the higher refund


    Consumers who are caught engaging in return fraud may face shoplifting or theft charges, as long as evidence exists that an actual crime took place. For example, wardrobing may be next to impossible to prove, but surveillance video of someone removing price tags could be the smoking gun in such a case.

    - See more at: http://consumer.findlaw.com/consumer-transactions/return-policies-and-refunds.html#sthash.8WIDr45o.dpuf



    Return Policies and Refunds FindLaw






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