generally this happens when u attach your drive to coputers front usb jack, and if the jack is not connected properly to motherboard(ofcourse u can never know weather it is proper or not)
I guess because you have tried your MP3 on a unknown machine and unfortunately the machine was having problem with usb so it damaged your drive
In future i recommend you that if u happen to use your drive on an unknown machine never use front usb, prefer back panel usb
For current problem you can give the drive to company and it will be covered under warranty
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Well, i didn't charge mine over night, was listening to it in the evening while doing some chores and all of a sudden it stopped playing, Blank screen and permanent Blue light. I tried to turn if off but it didn't respond so i left it. In the morning, it went off itself (guess the battery was low). So i connected to the computer and inserted the ZEN CD. As i was exploring the CD looking for a solution, then all of a sudden the screen came up with a note "Rebuilding..." after 5 secs it came on. With all my files intact!
I hope this wud be helpful, You could give it a shot, after all there's nothing to loose!
I had the same problem and before returning it I tried reseting the player (to press the reset button you have to put a needle or something similar in a small hole on the bottom right of the zen). Now it works again as if nothing ever happened!
Make sure you are using the original USB cable that came supplied with the GoGear, and then try the volume + method again. If the volume + method doesn't work, then there is a problem with the USB port recognziing the device being plugged in - or, the player was physically damaged.
Try repairing the device: 1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website 2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new.
You may have to charge the device fully for 3 or 4 hours AFTER this process is complete.