Question about Apple iTunes

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I can't update my Itunes or get in my account. I keep trying to get the latest version or get into my account and I keep getting different number problems?

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  • 18 Answers

Reinstall OS and itunes. try logging in. if you still have the same issue check your password n reset it.

Posted on Jul 18, 2010

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1 Answer

How do I get iTunes to install?


First, remove iTunes from your Windows computer completely.
Then go to this page to download the latest version of iTunes https://www.apple.com/itunes/download

Mar 13, 2016 | Apple iTunes

1 Answer

Error 1439 cant restore ipod keeps on popping. my ipod is a classic black.


  1. Disconnect and reconnect your iPod to iTunes, and then attempt to restore or update the iPod again.
  2. Restart your computer and then attempt to restore or update the iPod again.
  3. Try connecting your iPod to a different USB port, and then attempt to restore or update the iPod again. Connecting to a USB 2.0 port is recommended. For Windows computers, refer to Identifying USB 2.0 ports on your computer for instructions.
  4. Remove any USB devices not manufactured by Apple that you have connected to your computer (it is not necessary to remove your keyboard or mouse). Then, attempt to restore or update the iPod again.
  5. Update to the latest version of iTunes, and then attempt to restore or update the iPod again.
  6. Try to restore or update the iPod again using a different user account for your computer. For example, create a new test user account on the computer with admin rights, and with iTunes installed, try to restore/update the iPod.
  7. Try disabling Disk Use on your iPod and attempt to restore or update the iPod again. If that doesn't work, try enabling Disk Use on your iPod and attempt to restore/update. Refer to Putting iPod into Disk Mode below for instructions.*
  8. If using a Windows PC to restore or update your iPod, try to reregister ".dll" files as described below this list.**
  9. If using a Windows PC, try to update or reinstall your Windows USB drivers, referring to the section titled "iPod only: Updating, or in some cases reinstalling, the drivers for your computer's USB interface may resolve this issue."



Apr 23, 2011 | Apple iPod classic MP3 Player

3 Answers

Cannot update or download apps on iphone 3G response says "Cannot connect to iTunes Store" had no problems first 9 months I owned phone...now this has been happenening for over a month. phone is jailbroken...


The problem with using a phone on another carrier is that even though it worked for a long period of time your current carrier updates information on there system and it may now have caught that you are using an unlocked phone on there service. This is not a bad thing but your applications may not work properly. You may also experience delayed voicemail and delayed text messaging because of this issue.

Apr 14, 2010 | Apple iPhone 3G

2 Answers

I forgot the password to my ipod touch


There is only one way, you must restore the ipod which wipes out everything if you forgot it.

Updating and Restoring iPod touch Software
You can use iTunes to update or reinstall iPod touch software, restore default settings, and delete all data on iPod touch.
• If you update, the iPod touch software is updated. Your downloaded applications, settings, and data aren’t affected.
Note: In some cases, an update may also include restoring iPod touch.
• If you restore, the latest version of iPod touch software is reinstalled, settings are restored to their defaults, and data stored on iPod touch is deleted, including downloaded applications, songs, videos, contacts, photos, calendar information, and any other data. If you’ve backed up iPod touch with iTunes on your computer, you can restore data from the backup at the end of the restore process.
Deleted data is no longer accessible via the iPod touch user interface, but isn’t erased from your iPod touch. For information about erasing all content and settings, see “Resetting iPod touch” on page 122.
Update or restore iPod touch:
1 Make sure you have an Internet connection and have installed the latest version of iTunes from www.apple.com/itunes.
2 Connect iPod touch to your computer.
3 Select iPod touch in the iTunes sidebar and click the Summary tab.
4 Click “Check for Update.” iTunes tells you if there’s a newer version of the iPod touch software available.
5 Click Update to install the latest version of the software. Or click Restore to restore. Follow the onscreen instructions to complete the restore process.
For more information about updating and restoring iPod touch software, go

Feb 06, 2010 | Apple iPod touch

1 Answer

Iphone will not restore error 13


You can resolve the restore issues using the troubleshooting steps found in this document:

1. Update to the latest version of iTunes

To see if you have the latest version of iTunes, open iTunes and check for updates.
  • Windows: Choose Help > Check for Updates
  • Mac: Choose iTunes > Check for Updates
If there is an update to iTunes available, install the update and try to restore again. If you do not have an active connection to the Internet, or your Internet security settings are configured to prevent iTunes from communicating with Apple, iTunes will alert you that the iTunes update server could not be contacted. Resolve your Internet issues and attempt to update again.

2. Restart your computer
Simply restarting the computer can clear up certain issues that could prevent you from restoring iPhone or iPod touch. After you restart, try restoring the device again in iTunes.

3. Open the proper ports and allow access to Apple servers
During the update and restore process, iTunes needs to contact Apple. Ensure that your computer has the following ports open and can access these servers:
Port 80
Port 443
phobos.apple.com, albert.apple.com, gs.apple.com
If you see "Error 9807", you must open access to the following VeriSign servers:
evintl-ocsp.verisign.com
evsecure-ocsp.verisign.com
If you are using a Windows operating system, you can follow this article to help resolve issues caused by third-party security software.
You may need to update, properly configure, disable, or uninstall built-in firewalls and other security software to prevent interference with iTunes. For assistance with this, contact the company that supports the firewall or security software you use. If you are using proxy settings, try to restore or update without using a proxy.
4. USB Troubleshooting
Connect iPhone or iPod touch to a different USB port on your Mac or Windows PC. USB 2.0 ports that are built in to the computer are preferred over a hub. If you tried connecting iPhone or iPod touch to USB ports on the front of the computer, try connecting them to rear USB ports. After doing this, try to restore the device in iTunes.
If the issue continues:
Remove all USB devices except the keyboard, mouse, and iPhone or iPod touch. Remove all USB hubs and connect directly to the computer.
Connect iPhone or iPod touch directly to the included USB cable, bypassing the dock.
Restart the computer.
Try to restore the device again in iTunes.
If available, test with alternative, known-good USB cables.

5. Restore on a different computer
If the issue is not resolved with the above steps, try to restore using a different computer. Ensure that the computer you use has USB 2.0 ports, the latest version of iTunes, and that you connect directly to the computer.
If another computer is not available, proceed to the Advanced Steps below.

Oct 17, 2009 | Apple iPhone 3G

2 Answers

Ipod is stuck in recovery mode


Update and restore error messages on iPhone and iPod touch Last Modified: April 21, 2009 Article: TS1275 Old Article: 307219 Symptoms When trying to update or restore your iPhone or iPod touch with iTunes, you may see an error message in iTunes that stops the update or restore process. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch:


The error message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 19, -18, -48, -50, 1002, 1011, 1013, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 2003, 2004, -9808
Products Affected iPhone, iTunes 7 for Mac, iTunes 7 for Windows, iPod touch, iPhone 3G, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation) Resolution Many restore errors can be resolved using the troubleshooting steps found in this document.
Update to the latest version of iTunes
To see if you have the latest version of iTunes, open iTunes and:
Windows: Choose Help > Check for Updates Mac: Choose iTunes > Check for Updates

Restart your computer Simply restarting the computer can clear up certain issues that could prevent iPhone or iPod touch from being restored. After restarting, try restoring the device again in iTunes.
USB Troubleshooting Connect iPhone or iPod touch to a different USB port on your Mac or Windows PC. USB 2.0 ports that are built-in to the computer are preferred over a hub. If iPhone or iPod touch were connected to USB ports on the front of the computer, try connecting them to rear USB ports. After doing this, try to restore the device in iTunes.
If this fails, Restore on a different computer. If the issue is not resolved with the above steps, try to restore on a different computer. Ensure that the computer you are restoring on has USB 2.0 ports, the latest version of iTunes, and that you are connecting directly to the computer.
Advanced Steps
Make sure you have admin access

If your still having problems estore using a new user account Create a new user account on your computer and try to restore while logged in as the new user. iTunes will download a new version of the software restore file. After creating the new user, log in to that account and open iTunes and attempt to restore to see whether the issue persists in this new user.

Windows Vista and Windows XP
From the Start menu, choose Control Panel. Open User Accounts. Select Create a new account and follow the instructions to complete the account setup process. Once the new account is created, choose Log Off from the Start menu. Log in to the newly created user account.
When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. The ".ipsw" files are what iTunes uses to restore your iPod or iPhone. If those files are unusable, then try deleting them so iTunes can download a new copy of them. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:
Windows XP iPod touch: C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates (If you don't see the Application Data folder, you may need to show hidden files by opening (My Computer) Click on Folder Options. in that window click on the view tab, and make sure that show hidden files is selected.
Windows Vista iPod touch: C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates (If you don't see the AppData folder, you may need to show hidden files)
1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. 2. Click the View tab. 3. Under Advanced settings, click Show hidden files and folders, and then click OK.

After removing and reinstalling the latest version of iTunes, try restoring iPhone or iPod touch again in the origonal user account.




As an added note, If running Microsoft Windows XP and the issue is resolved on another computer, but you continue to experience difficulties on your original computer, you may want to update or reinstall your Windows USB drivers and then try restoring iPhone or iPod touch again.
If none of these steps work you will need to contact either apple at

1-800-APL-CARE (1-800-275-2273)
Or another service provider of your choosing to get the ipod touch serviced or replaced.

Apr 26, 2009 | Apple iPod touch Second Gen (8 GB,...

1 Answer

Corrupted iTouch


Update and restore error messages on iPhone and iPod touch Last Modified: April 21, 2009 Article: TS1275 Old Article: 307219 Symptoms When trying to update or restore your iPhone or iPod touch with iTunes, you may see an error message in iTunes that stops the update or restore process. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch:


The error message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 19, -18, -48, -50, 1002, 1011, 1013, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 2003, 2004, -9808
Products Affected iPhone, iTunes 7 for Mac, iTunes 7 for Windows, iPod touch, iPhone 3G, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation) Resolution Many restore errors can be resolved using the troubleshooting steps found in this document.
Update to the latest version of iTunes
To see if you have the latest version of iTunes, open iTunes and:
Windows: Choose Help > Check for Updates Mac: Choose iTunes > Check for Updates

Restart your computer Simply restarting the computer can clear up certain issues that could prevent iPhone or iPod touch from being restored. After restarting, try restoring the device again in iTunes.
USB Troubleshooting Connect iPhone or iPod touch to a different USB port on your Mac or Windows PC. USB 2.0 ports that are built-in to the computer are preferred over a hub. If iPhone or iPod touch were connected to USB ports on the front of the computer, try connecting them to rear USB ports. After doing this, try to restore the device in iTunes.
If this fails, Restore on a different computer. If the issue is not resolved with the above steps, try to restore on a different computer. Ensure that the computer you are restoring on has USB 2.0 ports, the latest version of iTunes, and that you are connecting directly to the computer.
Advanced Steps
Make sure you have admin access

If your still having problems estore using a new user account Create a new user account on your computer and try to restore while logged in as the new user. iTunes will download a new version of the software restore file. After creating the new user, log in to that account and open iTunes and attempt to restore to see whether the issue persists in this new user.

Windows Vista and Windows XP
From the Start menu, choose Control Panel. Open User Accounts. Select Create a new account and follow the instructions to complete the account setup process. Once the new account is created, choose Log Off from the Start menu. Log in to the newly created user account.
When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. The ".ipsw" files are what iTunes uses to restore your iPod or iPhone. If those files are unusable, then try deleting them so iTunes can download a new copy of them. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:
Windows XP iPod touch: C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates (If you don't see the Application Data folder, you may need to show hidden files by opening (My Computer) Click on Folder Options. in that window click on the view tab, and make sure that show hidden files is selected.
Windows Vista iPod touch: C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates (If you don't see the AppData folder, you may need to show hidden files)
1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. 2. Click the View tab. 3. Under Advanced settings, click Show hidden files and folders, and then click OK.

After removing and reinstalling the latest version of iTunes, try restoring iPhone or iPod touch again in the origonal user account.




As an added note, If running Microsoft Windows XP and the issue is resolved on another computer, but you continue to experience difficulties on your original computer, you may want to update or reinstall your Windows USB drivers and then try restoring iPhone or iPod touch again.
If none of these steps work you will need to contact either apple at

1-800-APL-CARE (1-800-275-2273)
Or another service provider of your choosing to get the ipod touch serviced or replaced.




I hope this article is very helpful for you and easy to follow. Good luck :)

Apr 26, 2009 | Apple iPod touch

1 Answer

Aahhh


Reset, Retry, Restart, Reinstall, Restore Remember these five basic suggestions if you have a problem with your iPod nano. If one of the following doesn’t help, read on for solutions to specific problems. â Reset your iPod nano. See “General Suggestions,” below. â Retry with a different USB port if you cannot see iPod nano in iTunes. â Restart your computer and make sure you have the latest software updates installed. â Reinstall iPod and iTunes software from the latest versions on the web. â Restore your iPod nano. See “Updating and Restoring iPod Software” on page 50.

Sep 08, 2008 | Apple iPod nano

1 Answer

Itune update and now it won't even open


try to uninstall the the latest version of itunes on your pc and then go back to what the version you are using. After that, update your old itunes, not install your latest version.

May 13, 2008 | Apple iPod MA446LL/A MP3 Player

1 Answer

Ipod shuffle 2nd generation


Symptom When restoring or updating an iPod in iTunes 7 or later, you may see a dialog reporting "An unknown error has occurred" followed by the error number 1415, 1417, 1418, or 1428.
Products Affected
  • iTunes 7 or later
  • Any iPod model
Solution
  1. Update iTunes to the latest version and attempt to restore your iPod.
  2. Try connecting your iPod to a different USB port and restore.
  3. Remove any third-party USB devices you have connected to your computer (it is not necessary to remove your keyboard or mouse).

Mar 26, 2008 | Apple iPod shuffle Second Gen. Silver (1...

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