Question about GE (PSS26MSRSS) Side by Side Refrigerator

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GE side-by-side freezer losing power

Progressively over a period of a month or so the freezer seemed to be losing its freezing power to the point where some contents of the freezer were defrosting. We cleaned it out and took off the panel at the back of the freezer compartment to find that it was pretty-much solid ice around the brush-like bits. We defrosted it all and the freezer then seemed to work fine for a week or two but it is now losing freezing ability again. I would welcome advice.
Thank you
James Norman
Auckland, New Zealand

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  • Master
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Before messing with the wiring and heating things up so much, FIRST, check the door seals. Put a dollar bill between the door and cabinet at various places and shut the door. When you pull it out, you should feel resistance. If not, replace the seal. Check the back of the unit where the pipes go into the freezer. It probably has a metal cover over it and that needs to be removed. Look for mouse damage. ANY openings at all will allow warm room air into the unit. Finally, remove the inside liner of the freezer. Look for ANY ice buildup. Melt it away and put things back together.
Heating your defrost element to a "RED GLOW" will quite possibly burn it out.

Posted on Jul 19, 2010

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  • GE Master
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My c/p solution to your problem .
Pull the refrig out and remove the 8 " x 10 " panel . Behind this panel , is the main control board . Unplug the refrig . Remove the BLUE plug from the board , with 3 larger wires going to it . Looking at the blue plug , the sequence will be wire1,wire2,space,wire3 . Get a short piece of insulated wire , and strip about 1/4 inch from each end . Insert 1 end into wire2 , and the other into wire3 . Plug the refrig back in . After about 3 min , look in the freezer , at the bottom , behind the crisper , look for a red glow . If no red glow , unplug the refrig , and reassemble the plug and cover . This no glow , indicates a shorted defrost heater WR51X10055 . It is also advisable to replace the defrost thermostat ( pt. number WR50X10068 ) when replacing the heater . To access these parts , you will have to remove the inside rear wall of the freezer . The heater , is at the bottom of the coils , held on with 2 screws , and the thermostat , is the 1 " cylinder , with a blue and pink wire going to it , clipped on the top left of the coils .
If you do get a red glow , then the # 4 thermistor is bad . This tells the main control board , the temp of the coils , if they need defrosted , when they are thru defrosting . This thermistor is the 1 " long , torpedo looking piece , clipped on the top left of the coils , with 2 white wires going to it . Part number WR55X10025 . It would be advisable to also replace the # 5 thermistor , located at the bottom of the freezer , slightly in front of the drain , also with 2 white wires going to it , slid into a housing . This thermistor , is the freezer thermistor , which tells the control board , the freezer temp and when to cycle off due to selected temperature .

Posted on Jul 18, 2010

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