Question about Xerox WorkCentre C2424DN All-In-One Laser Printer
I was copying some documents when this happened. The printer overheated and now says this error on the console.
Okay, What "Tryit" solution is correct. The main problem with this printer is the printerhead. The error stands for, "PRINTHEAD UNABLE TO TILT" technically. The issue is the print head tilts in order to wipe and print on paper. The cause of this issue could be the steel block being clogged up unabling the print head from tilting correctly.The other cause with my C2424 was that the printhead was cracked, so wax was building up all along the bottom the left and right sides and clogging the print heads movement. Clear the wax and the printer should work. If it works for a good while but continues to spill wax, your more than likely to have a cracked printhead. You should replace it. It will definitely solve your issue.
Note if the wiper is stuck there are gears on the right side of the printer that can build up wax causing it to not be able to move.
I hope this helps. I've fixed this issue on numerous amounts if you would like to ask me a question feel free to do so. I hope this helps.
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PS... Better yet if you want step by step instructions please comment back or i can help in person.
Posted on Oct 15, 2008
That is a print head pivot error.
1 of three things,
Most likely the is ink in the print head block. On the left side, ( looking from the front) with the side cover removed, the block is about midway back towards the bottom of the machine, A staineless steel block about 1 inch square. What usually happens is ink seeps into that block and the print head does not move from home to print position properly. The block is just held in by a spring on a bracket. You pull it back and latch it to the left. Remove the block, Which may require some channel lock type pliers to remove. Then clean the block and the print head shaft completey and remove excessive ink around it. Replace.
It helps to soak the block in some hot water for a minute or so to losten the ink.
2. issue number 2 would be the wiper blade stalling between the print head and drum. I less likely suspest that since it happened during a run. But to access that you have to remove the scanner, both the right and left cover, a small cover on back and the ink loader, where the sticks go into the machine. That will access the area between the print head and drum. Look to see if the blade tacked to the print head and pry it loose. Then run a eliminate light stripes mode and remove smears.
3. The print head cables may be a bit tight and binding the print head or check those while in the print head area.
If that doesn't eliminate the problem, let me know. I strongly suspect the print blockbeing dirty, thats the cause probably 90 percent of the time.
Let me know for sure, We will get this resolved for you.
Posted on Apr 21, 2008
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Posted on Jan 02, 2017
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