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Disc drive does not read or play discs

Computers disc drive does not read or play discs, tried using computers device manager and it states drive is working properly

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  • muttthetroll Sep 22, 2008

    my laptop is having the same problem and cleaning the sens did not work for me. when i shut the disc drive the light only flashes yellow and never green. it blinks yellow then goes black.

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  • 54 Answers

Clean the lens and then try again if not

Change the disk drive maybe your disk drive lens has gone

Posted on Apr 25, 2008

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1 Answer

Cd Drive not reading discs


Hi Lenora, although your device manager states that your CD drive is working properly, it cannot detect detailed faults, such as a faulty laser disc reader. You can try cleaning the laser lens with a lint-free cloth. If this doesn't solve the problem, you will most likely have to replace your CD drive.
Best wishes,
Graeme

Jan 05, 2014 | MSI AE2220-26SUS 21.5 in. PC Desktop

1 Answer

DVD/CD drive won't recognize discs. System says corect driver installed


Is it a disc that someone made on their computer and gave to you or is it one you purchased from the store? Computers sometimes have a hard time reading a disc that someone made and gave to you. Try a disc that you purchased and see if it plays it.

See if you can update the driver in the device manager.

Uninstall the DvD Drive from the device manager, then reboot and let it reconfigure everything. Go the Control Panel and under System find the device manager. Right Click on the dvd drive and select uninstall. Reboot.

Reseat the the disc by unplugging the power cord, remove the battery, then turn the laptop over and remove the screw that holds the dvd drive in place. Pull the drive out, then put it back it.

If you are using Windows Media Player try the VLC player.
Try using VLC as your player. Go to www.google.com andin the search box type "download vlc" (without the quotes). Look for the Video Lan download from site www.videolan.org/vlc Downloadand install it. It downloads and installs in 3 minutes or so. It'sa very fast player, smooth and it can play just about any type of dvd formatsand media. It's totally FREE.

Apr 14, 2012 | Computers & Internet

2 Answers

I put in a blu ray disc but it is not playing in any media player and the disc drives do not recognise that a disc has been entered


Unless the drive in your laptop is a blu-ray drive, it won't recognize a blu-ray disc. A blu-ray drive can recognize and play a regular DVD, but it doesn't work the other way around.

If your computer is indeed fitted with a blu-ray drive, the laser lens may need cleaning. On a laptop, you usually have clear access to the lens with the tray open, so you can try cleaning it with a cotton swab moistened with lens cleaner. Or the disc itself may have a problem. Try another disc and see if the trouble continues.

If the computer doesn't have a blu-ray drive and you will frequently want to play blu-ray discs, get a USB external blu-ray drive. It's easier to find one of those than to locate a suitable blu-ray replacement drive for a laptop. There are many variations of drives used in laptops, but an external drive will always be compatible. And you'll be able to use it with other computers not blu-ray equipped.

Apr 23, 2011 | Acer Computers & Internet

2 Answers

Dvd/cd is not working


You can follow these methods to try to isolate and resolve the problem. Use these methods in the order in which they are presented.

Method 1: Clean the disc

When you have problems with a CD or DVD drive, always check the disc first to see whether it is damaged or dirty. To clean the disc, follow these steps:

1. Remove the disc from the drive.
2. Clean the disc with a disc cleaning kit or by gently wiping the silver side of the disc from the center outward with a dry, soft, lint-free, cotton cloth.

Note Do not use a paper cloth, and do not use a circular motion to clean the disc. These can scratch the disc.
3. Reinsert the disc in the CD or DVD drive.
If the computer can read the disc, you are finished.
If the computer still cannot read the disc, go to step 4.
4. Try again to clean the disc by using a cloth dampened with water, or dampened with a commercial CD or DVD cleaning solution.
5. Dry the disc thoroughly, and then reinsert it in the CD or DVD drive.
6. If the computer can read the disc, you are finished.
If the computer still cannot read the disc, go to method 2.

Method 2: Check the disc for damage

If the disc is clean, check whether it is damaged. To do this, follow these steps:

1. Remove the disc from the drive, and then examine the disc for scratches or cracks.
2. If the disc is damaged, try another disc to see whether the CD or DVD drive can read it.
3. If the computer still cannot read a disc, there may be a problem with the drive. Go to method 3 to troubleshoot the CD or DVD drive.
If the computer can read the other disc, there is a problem with original CD or DVD. Contact the manufacturer of the damaged disc to obtain a replacement.

Method 3: Try a different disc drive

If the disc is clean and undamaged, check whether there is a problem with the drive. To do this, follow these steps:

1. If the computer has more than one disc drive, insert the disc in a different CD or DVD drive to see whether it can read the disc.
If your computer does not have more than one disc drive, you can insert the disc in a different computer.
2. If the other CD or DVD drive can read the disc, there may be a problem with your CD or DVD drive. Go to method 5.
If the other CD or DVD drive cannot read the disc, the disc may not be compatible with the drive. Go to method 4.

Method 4: Make sure that the disc is compatible with the drive

Check the following list to make sure that the disc that you are trying to use is compatible with your CD or DVD drive.

* A DVD disc is incompatible with a standard CD drive.
* A CD-RW disc is incompatible with a CD drive that does not support CD-RW discs.
* A DVD disc is incompatible with a drive that does not have a DVD logo on the front.

If the disc is compatible, go to method 5.
If the disc is incompatible, use a compatible disc or contact the vendor for a compatible replacement.

Method 5: Use Windows Update to check for updated drivers
If the disc is compatible with your CD or DVD drive, check for updated drivers that the CD or DVD drive may be missing.

Good luck

Jan 21, 2011 | Computers & Internet

1 Answer

CD/DVD drive does not show up in My Computer and will not play or burn any discs. In Device Manager it says 'This device is working properly' but it is not. Have tried uninstalling and updating drivers...


Roght click My Computer, choose Manage, and go to Disk Management.
Look there if the drive has a proper drive letter assigned, and change it to some other letter (like V for example). This may help.

Jan 31, 2010 | Toshiba Satellite A135 Notebook

1 Answer

Computer wont read disc


First thing I would do is clean the laser lens. You can purchase a CD/DVD laser lens cleaning disc at most big box retailers, or online very inexpensively. They often come bundled with a disc cleaner too, so you can keep your discs error free. 9 times out of 10 that is the problem, if it has been working up until now. You may also want to look at your hardware configuration in the control panel, under system > hardware > device manager, and make sure there are no hardware or driver issues with that drive.

May 29, 2009 | Dell Dimension 5150 (DIM515MIN) PC Desktop

1 Answer

CD/DVD player doesn't read disc


Unless it's a hardware problem, (physically damaged, replace drive), then it sounds like a driver issue. Over time drivers (the software that runs the hardware) can be corrupted, get into a compatability conflict with new programs, or lost by the system. You obviously can't reinstall the drivers from your recovery discs, but you can (usually) download them from your manufacturer's website.

In your Start menu's search, type Device Manager. Open DM and expand the + next to DVD/CD-ROM drives.

If your drive is not listed in there, then it's not installed, download it's software from your manufacturer's website.

If your drive is listed but has a 9b861c0.gif next to it, then there's a driver problem. Double click the drive and note what it says under "Device Status" on the General tab. Go to the Driver tab and click "Update Driver..." Choose "Search automatically for updated driver software" and Windows will search both your computer and the internet for the proper drivers for your device.

Even if your drive is listed and it's status is "device is working properly" you may still need to reinstall the drivers. Often there can be a driver conflict that your computer is not aware of to report back. In any case, before replacing the drive you'll definately want to try fixing the drivers.

Hope this helps

Feb 26, 2009 | Toshiba Satellite U300-ST3091 Notebook

1 Answer

DVD burner problem


hi DARBAIL!
I have the same unit like you. I Have experienced that the cd/ dvd burner doesn't work because cables might have loosen up. Check the IDE cable if it was connected properly. Try to Check also the burner eg. Nero maybe it was not installed properly. Check the installation settings If it was installed completely. Try to check also the system of your computers may be the Direct X component was not installed.

If you have tune up utilities, Try to Check it properly using the device manager if it was installed in your system.

Lastly, after you have tried all of this but nothing is happening. Your unit CD/ DVD has faulted. Better buy a new one.


Jonags3

Jan 13, 2009 | LG Computers & Internet

1 Answer

DVD+RW


dot.gif Unable to read a CD-R or other recordable disc. Question: Unable to read a CD-R or other recordable disc.
Answer: Unfortunately this can be a difficult question to answer because of the amount of potential reasons for this issue to occur. Below is a listing of several steps and recommendations that can be taken to help identify the cause of the issue and/or resolve this issue.
Drivers Verify you have the latest drivers installed for the CD-R or recordable drive. There are numerous driver related issues that may cause a CD-R drive or other recordable to stop reading a CD-R disc. If you are running Microsoft Windows verify your drive is properly detected and listed in Device Manager with no conflicts or errors.
If Windows Device Manager detects an error on the drive or if it has other drives listed in Device Manager with errors on them remove the device from Device Manager and reboot the computer to let Windows re-initialize the drive.
If Windows shows no errors, the above steps did not resolve the issue, or you are running a different operating system check with the drive manufacturer for updated drivers. A listing of disc drivers can be found here.
CD-R disk Not all CD-R disks are compatible with all types and speeds of CD-R drives or other recordable drives (especially earlier CD-R drives). Verify the manufacturer gives 100% guarantee for supporting all drives and disc speeds, for example, TDK discs often give a 100% guarantee.
Pre-mastering/Mastering Software Pre-mastering software can sometimes produce incorrect tracks due to bugs. An incorrect ISO image could be generated, or incorrect sub header codes could be recorded in the case of Mode 2 discs. A good way to check whether the incompatibility problems lie with the originating software or with one of the other causes listed above is to test the same disc on several CD-ROM drives. If one drive is capable of reading the disc back correctly, chances are that the problem was not in the mastering, but is one or more of the other factors listed.
Disc is a recordable disc that the drive or player does not support Verify the drive supports the recordable media you are attempting to read. Below are some situations to watch out for.
  • Old CD-ROM or early DVD drive - Some early CD-ROM drives and Gen 1 DVD drives (some of the first DVD drives released) do not support CD-R discs and/or CD-RW discs. Not only does this apply to computers but also home entertainment DVD players.
  • CD-RW in CD-R or CD-ROM drive - CD-R drives are incapable of reading CD-RW drives. If you are using a CD-RW disc verify the drive is a CD-ROM or CD-R drive is capable of reading the disc.
  • DVD recordable discs - If you have a DVD recordable disc and are unable to get it to read verify that the DVD drive is not a Gen 1 DVD drive and/or that it supports reading the DVD recordable media you are using. Additionally a standard CD-ROM, CD-R, CD-RW, etc drive is not able to read DVD discs.
Disc was created incorrectly Make sure you're creating the disc properly. For example, a common mistake users make when creating audio CD's that they can listen to in their computer, car, or home stereo is burning the MP3 files or other files directly to the CD as a Data disc and not an Audio disc. All this will do is burn the data files to the disc and not create an audio disc. This may allow you to listen to the audio files in the computer but will not allow you to listen to the music in the majority of other CD players unless they support MP3 format.
Disc or DVD contains media content not supported by the player Not all home entertainment DVD players are capable of supporting and playing all the different formats movie files and audio files are stored in. Make sure the format or codec of the movie or audio file you're saving to the CD or DVD is supported by the DVD player. If you're computer is capable of playing the files off the DVD but your home entertainment DVD player is not able to play the file it's likely you're encountering this issue.
Bad disc If after reading through the above recommendations you still continue to have the same issue it's possible that the disc is a bad disc. Try re-burning the disc and if possible try a different type of recordable disc.

Computer DVD Support

Click on the above link should get ya back up and going/Good Luck....Please dont for get to Vote.Thank you.

Dec 15, 2007 | HP Pavilion zd8000 Notebook

2 Answers

Dell Cd/Dvd burner not working properly


I have a Dell XPS 400 that's about 3 years old. I have a DVD reader and a DVD-RW device. The former works - the latter takes forever to read discs (particularly DVD data discs.)

I'm starting to think some of the generic DVD-RW devices Dell uses in its computers are prone to early failure. The DVD-RW in my XPS-400 was called "HL-DT-ST DVD+-RW GSA-H21N".

I'm going to try cleaning it, and then just swap it out for a better device.

Jul 03, 2007 | Dell (1G055) CD-RW/DVD-ROM (Combo) Burner

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