Question about Sony Cyber-shot DSC-W50 Digital Camera

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When I turn on my camera I get a error message that say "Turn the power on and off again". My lens appears to be stuck and won't open. I believe this is the source of the problem. No matter how many times I turn it on and off I can't get any results. What should I do?

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Hi,


If you've recently dropped the camera you may have lens damage that is causing the camera to shut down. If you haven't dropped it, your problem may be due to weak/worn out batteries or corrosion on the battery contacts inside the camera which can prevent the full power of the batteries from flowing into the camera. Try solution before you do anything else:

Step1: Remove the batteries and wipe the camera contacts firmly with a dry cloth (heavy corrosion may require cleaning with a wire brush, steel wool, or sandpaper).


Step2: Remove any residue that may have fallen into the battery compartment during cleaning, then wipe both ends of the batteries and place them back in the camera. This cleaning clears the problem about 90% of the time. If it doesn't work for you, your batteries may need to be replaced.


Step3: Remove the lens from the camera. Put the body cap on the camera, and put the rear lens cap on the back of the lens. Make sure you are in a clean environment.


Step 4: Take the rear cap off the lens and use the blower to blow large pieces of dust off the lens. Go around the entire rear part of the lens with the blower.


Step 5: Dip the swab in the isopropyl alcohol or cleaning solution. You should use only a light amount; the best way to ensure this is to wear light vinyl gloves, like those used by health care providers, and squeeze the swab with your fingers after dipping it in the solution. Gently clean the contacts on the lens with the swab. After you have done so, use the blower on the lens contacts again.

Step 6: Repeat the procedure on the contacts on the camera body.


Step 7: Reattach the lens to the camera and test it to see if the error or focusing problems still exist. If they do, try cleaning the contacts again.


Thank you!!

Posted on Jul 17, 2010

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1 Answer

When the camera is switched on the lens goes in and out twice and then the message that appears on the screen is 'turn the power off and on again'


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the SET UP1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa

May 09, 2011 | Sony Cyber-shot DSC-W50 Digital Camera

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Canon SD770 IS's lens won't close. I get error message: Lens error, restart camera. Restarting doesn't work. Any advice? Strange that it won't even take photos or playback while the lens is stuck!


Welcome to FixYa

Camera detected this error while moving the lens and cut the power automatically. This error message may appear if you press on the lens while its moving. Make sure that when your going to turn on the camera, your hand or fingers will not block the lens to retrack. Turning on the camera in a dusty or sandy environnment is also one reason for this message to be displayed.
Try to remove the battery and re-insert it, then turn on the camera again. If the message still persist, take the camera to a service center because there may be a problem with the lens.

Please let me know if you have any questions and if this solution was helpful.

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When camera is turned on the lens opens and closes several times and then an error message appears: "Turn the power off and on again." When this is done, the camera does the same thing - lens opens and...


Hello

Unfortunately a "lens error" message is not something that you will be able to fix. This error indicates a system failure and requires the camera to be sent in for servicing and repair.

You may find it more cost effective to purchase a new camera as opposed to the repair price on your current camera.

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Turn the power off and on again message


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settigs 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


Thanks for contacting FixYa

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Camera not switching on


I believe there is a lens error, usually that message appears when the lens are stuck or not working.
Turn the camera ON by pressing the "play" button (to see images only) and if the camera turns ON with no problem, then the problem lies on the lens.
you can send the camera for repair or buy a new lens set from ebay, they go for around 30 dollars, but you have to be familiarized with cameras and very careful in order to install the new lens.

hope this helps.

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Message turn power off and on again


your lens may be jamed thats why it tells you to turn off then on its tring to cycle the lens so i would check that first! good luck!

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Hi, The message "Turn off the power and on again" appears when the lens block assembly start malfunctioning, Therefore you have to replace the lens block assembly. Thanks for using fixya.

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u may as well kill urself. its broken. go get it checked out. i took apart my camera and tried to fix it myself... i shocked the **** out of my hand. best buy or something

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