Question about Microsoft Xbox 360 Console

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Every time i start my xbox the game loads and it says play dvd even when its a game i put the game in and it just says play disc and i cant play any games

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Try cleaning the laser, also it may not be getting enough power. Has the drive been modded or replaced?

Posted on Jul 15, 2011

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If you are getting this error it is caused by the sensors on the back of the drive overheating, to fix it you need to stop the heat build up and you will be able to play your games.

Do this from home or send it in to get it fixed.

If you do it from home you should use a good guide or send it in.

Posted on Jul 17, 2010

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1 Answer

When trying to play a DVD, we insert the disc and it says loading. Then it tells us that it is the wronge type of disc.


your disk and player must be compatable, you cant play dvd's in a blue ray player, you cant use blue rays in a dvd player, you cant use ps4 games in an xbox and you cant put cd's in a record player... hope that helps!

Jan 03, 2016 | Televison & Video

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When you try to play a DVD game on Xbox 360 it tries to play as a movie?


c on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"
THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.
Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

on Feb 18, 2010 | Video Game Consoles & Games

1 Answer

When we put in a game for our 360 system it says it's playing a dvd we can't get the game to work. how do i fix it so it says play game amd not play dvd? (it only does this with 1 game. the rest work fine


Ok if your for certain thats the original dvd drive and the other games work then its too many scratches on the disc or your laser lens needs wiped off with qtip and rubbing alcohol.


If you get an xbox thats say play dvd all the time on every game and it says to play this disc stick in a xbox 360 console then its the wrong dvd drive for that motherboard and you wont get the key (on a chip in the motherboard on the cd drive) unless you have the original dvd drive taken out of your xbox. Then you can just switch that little motherboard on the bottom of the dvd drives and it will read games. This is for those who will look at this with a xbox off ebay that they cant figure out how to fix. Its just an expensive dvd player.

Dec 26, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox says play dvd even though there is a game in there


Depending on how old it is your drive might be dying, or try starting the game, Also check to see if there are any spots or scratches on your disc. DVD's are very delicate. Also you could try getting a lense cleaner for your Xbox, If all fail then send it in, and be prepared for any fee.

Apr 20, 2010 | Microsoft Xbox 360 Console

1 Answer

When i put an Xbox 360 game in it tries to play it as a DVD movie. please help!!!


When you try to play a DVD movie or an Xbox 360 game disc on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"

THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.

Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

Feb 18, 2010 | Microsoft Xbox 360 Console

1 Answer

TRying to load fable 2 for the first time, never played it. I know that there is supposed to be an update but it dosnt show and it claims it cant read the disk. I cleaned it and it read, but a bunch of...


I had the same issue with halo wars. Try putting the disc in, turning the system off, then booting up with the disc in the system. Hopefully it works.

Aug 18, 2009 | Microsoft Fable 2 for Xbox 360

3 Answers

Won't load any game since new update


yeah i have the same poblem to i dont how to fix this... when i put the game disc to my xbox it says put xbox 360 console disc.. then when i return it to the menu it says play dvd...

Sep 03, 2008 | Microsoft Xbox 360 Console

2 Answers

Disc wont play


i have the same prob my solution get a sony

Jul 01, 2008 | Microsoft Xbox 360 Console

3 Answers

Xbox 360 says to play disc put it in an xbox 360 console


The box isn't loading the decoder softwarer for the Disc. The Xbox discs are encoded HD DVD-ROM discs, and the box needs to recognize them so it can load the decoder software. It probably says "play dvd" on the xbox dashboard right?

Apr 22, 2008 | Microsoft Xbox 360 Console

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