Question about Miele W310 Front Load Washer

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Leak from Novatronic W310

After 5 years of trouble free service my Miele Novatronic W310 has developed a leak. The water is grey with evidence of detergent so I am presuming it is discharge water. The drum filter is clear and there is no evidence of leakage from either the door or the discharge pipework.
The unit was recently in transport due to a house move and I am not sure that the transport rods were fitted correctly.
Any ideas?

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Bit the bullet and stripped out the covers from the unit so as to observe where the leak was coming from. Ran m/c on a basic quick wash (be careful, exposed live electrical terminals!!!) and noticed that water came from the detergent drawer for a second or two.
Stripped out detergent drawer housing and found that the large discharge pipe underneath was very blocked with black/white residue. Presume that this had been dislodged from the walls of the pipework during the house move.Removed residue and reassembled unit & ran, OK.
Saved myself £100 call out. Give Miele their due though, the documentation suggests that if you habitually wash at a low temperature, which we do, you should occasionally run a 95degree wash. My wife was very surprised when I asked her if she did this.

Posted on Apr 23, 2008

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