Question about HP Pavilion dv2000t 14.1" Notebook Laptop PC (Intel Core 2 Duo T5500 1.66 GHz, 1GB RAM, 100GB HDD, D... PC Notebook

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Ordered a service that was never done

I just bought an HP laptop today, and paid $29.00 for computer optimization. I waited for three hours for this service to be completed. I went home and found out that Norton Internet Security and other trial programs that were supposed to be removed were still there. I also could not connect to the Internet even after going through all the trouble of contacting my Internet provider, Belkin Tech Support, and finally HP Tech Services. The HP technician found out that Norton and all the other trial programs was never taken out at all. We are currently doing a system recovery and doing the optimization that your technicians were paid to do. What exactly is the point of paying you $29.00????

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  • Soulvisitor
    Soulvisitor May 11, 2010

    Our tecnicians had nothing to do with it, try speaking directly to whom you paid 29 bucks to. This is a community based Fix it forum not HP!

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Well..who did you pay, exactly?

Posted on May 13, 2008

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