Question about Microsoft Windows XP Home Edition

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Photoshop 7 Whenever i try to run the setup of photoshop the setup does not starts and also donot show any error message. Simply the busy symbol comes and disappears. Kindly suggest

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  • Dharmender Kumar Apr 26, 2008

    I tried it by running photoshop7 from CD. It is working on all systems except one. I am using Windows XP and account as Administrator


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Run setup.exe directly from the CD (or download if it was downloaded). Thanks for rating FixYa!

Posted on Apr 21, 2008

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  • Cheryl Whalen Apr 23, 2008

    If this did not work, please let me know what is happening and I will try to help further - I really want to FixYa!

  • Cheryl Whalen Apr 24, 2008

    Hi there. Haven't heard back - did you try to run the setup.exe, with the result being the same as the original message indicated? If so, could it be that you are not using an administrator-level account, and that is causing your PC to ignore the program? Also, just in case you're on Vista (though this is in the XP Home edition section), make sure to try turning off User Account Control (UAC) when running setup, as that can also interfere. Or, as I experienced with another program, UAC was turned off and it would not run without UAC being turned ON!

    Few more suggestions without additional info: (1) Make sure that any antivirus or antispyware programs are NOT running, as this can keep any install either from running or make a mess of it in the end. (2) Also, check Add/Remove Programs to see if it has or has not installed. From my research it appears that it installs silently in a number of cases, and a lot of users have thought it just sat there not doing anything only to find that it did install. (3) Check the running processes and be sure that you know what is running (no malware!). (4) Are you successful in opening the CD to explore (assuming it is to be installed from CD), so that you can see the file? (5) Check the event viewer to see what the result has been when you have attempted to run the setup (maybe more than once?) - others have found at this stage that the program actually did install.

    Still others have found a .dll error and/or an issue with JAVA. If the above didn't pan out, try one of these two sites:

    If this doesn't solve the problem, it could be a faulty CD or other hardware type issue - hope we reach a FixYa with this - please let me know!

  • Cheryl Whalen Apr 26, 2008

    Hi there, Dharamender. I'm not sure I completely understand. Are you saying that you ran the setup.exe, as I suggested, from the CD and it now works on some PCs. This would indicate that it is being installed on several PCs and it now works on all but one - ? Or are you telling me that you are actually running the program itself from the CD, as opposed to installing it to the PC(s) and running it from the PC(s)?

    Did you take action on any of the other numerous suggestions and documents that I gave you, then, on the one(s) where it is not working? Please let me know - and do you think that I have given you enough assistance to reach a FixYa rating? Thanks - and look forward to hearing back...


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