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My hp pavillion laptop is having a problem with a mobile mouse usage. i know it's the laptop because a perfectly functional wireless mouse does not work on this laptop. could it be something with the usb ports themselves. i've tried it in all usb ports, doesn't work, the functional mouse as well. is there some way possible that the usb ports got ''turned off''? advise please..........thanks

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It may be just a matter of a driver ...for example you have a 1.0 port and it need a 2.0 usb port ..so you will have to install the 2.0 usb driver ..if it is not installed...or maybe the laptop is not equipped with one ...but I doubt it ...Anyway ..first go to bios (press F2 on start ) and in there restore to optimal factory defaults ..and save changes with F10 ...
In this point you know for sure that your USB ports are enabled...Than run the driver for the mouse from the disk that came with it ...Usually it will be an Usb 2.0 driver too ..but if you have at least the windows XP on it ..this is already installed from the operation system ....
if all that are made..the only thing that remain to check and concentrate on is the pairing of the receiver and the mouse itself...just press that button ..and let them pair again ...

Posted on Jul 17, 2010

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Posted on Jan 02, 2017

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