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My portable panasonic telephones do not have a dial tone. The message showing on each phone says, "check tel line" "missed call" (missed call is usually on each of our portable phones. We are very frustrated with no phone service. Can you please help?

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Hi thanks for asking,you should check the phone cable to see if it is plug in properly,and you can also try connecting the phone using a different phone cable just in case the present line is faulty.If the problem still exist that mean it is a line problem and you should contact your phone service provider and they will fix the problem.
Thank you

Posted on Jul 17, 2010

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1 Answer

My Panasonic corded phone says checl tel line I cannot get a dial tone,


Could be line trouble. This can be confirmed by connecting another telephone directly to the line. If there is no tone, a telco technician has to be called.

Apr 14, 2017 | Panasonic Lands Phones

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Phone displays error message "check tel line


The phone is not detecting dial tone on the line. Are you able to hear a dial tone? If not - disconnect the cable at the phone and plug into a different phone. If it works, then the problem is with the Panasonic phone - if it doesn't work - the problem is with the cable, jack, wiring, etc.

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Why does my panasonic cordless home phone have the error message "check tell line?"


I like to use an old corded phone to diagnose telephone line problems. First though, try a new telephone cord between the base and the phone jack. (This can be obvious to some but I once saw a person swap a handset cord (the coiled cord) and an RJ-11 cable.)

Next plug a different phone into the jack. If it gets a dial tone, the KXTGA470B needs service. (If it is out of warranty, it may be better to replace it.) If the second phone does not get a dial tone, try the spare phone at a different jack if there is one. If the phone gets a dial tone at this jack, your wiring to the jack or inside it is faulty. I'd check the jack first, unscrew the faceplate and look at the back of the unit. There are two types of jacks. One has all of the conductor wires connect to screw terminals. If any wire is broken, strip the shielding from a bit more of the wire. Then wrap the wire under the appropriate screw. The other type of jack is a keystone. If a wire is loose, you'll need a punch-down tool (available at many hardware stores in the wiring section). Do not strip the wire, just press a new section into the correct point on the keystone. See http://www.lanshack.com/wire_phone_jack.aspx for the pin assignments.

If there isn't another phone line jack or there is no dial tone at another jack, find where your telephone service comes in. Open the box and look inside. If you are lucky, the service will have an RJ-11 connection. Plug in your test phone and check for dial tone. If there is still no dial tone, call your phone company and tell them to fix it. (I've had mice chew wires in underground service.) It will be a free repair. If there is a dial tone here, you've confirmed an inside wiring issue. One thing to check while you are at the box: since you have multiple jacks, check that all of the wires connect to the box. We had our service upgraded and they forgot to wire one jack to the new service box. (It was obvious when we went to the box; the wire was just floating behind the house's vinyl siding.)

Next consider your service type, if you have DSL with your phone service, check the filter. Some phone companies have these inside the home and you are responsible for it. Lightning strikes nearby can damage them and interrupt the phone line. Otherwise, since you didn't see any breaks in the wires when you inspected them, you may want a professional to check the wiring. It's possible to have one broken conductor within the shielding. (One way to test this is to swap the wires at the service box and the jack. Most RJ-11 lines are 4 or 6 wires. Two wires are needed for each line. Use the diagram I linked to above and physically connect the R2 and T2 lines to the R1 pins.) Some telephone companies will do indoor repairs for a fee.

If the service box doesn't have an RJ-11 connection or you have an outside DSL filter, ask them to send someone out to physically check the service. (Just because their computer says it is up, doesn't mean it is. I've seen it happen.)

I hope this helps.

Cindy Wells
(My preferred test phone is an old rotary unit. It never fails unlike some newer phones.)

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1 Answer

My panasonic portable phones have the message "check tel line" "missed call" I have no dial tone. Please help.


Hi,

Kindly mention the make and model and the complete details such as how old the unit is, when you start facing this challenge and so on!!

Thanks!!

Jul 16, 2010 | Cell Phones

1 Answer

My phone says check Tel Line


Sounds like your telephone line might be dead. If you have a gray or tan telephone box on the outside of your house you can plug your phone in there to test the line. If you get dialtone then thrers a problem in your house wiring, if you don't get dial tone then the line is dead and you need to conact your telco provider.

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1 Answer

Message reads: "Check tel line"


You can remove your telephone line from the base unit and fix it to stranded telephone unit and hear the dial tone.If it heard then some inductor or else part may be broken inside the base unit due high current surge.If the dial tone didn't heard from the other phone also check for the corroded line cord or modular box fault with the tel line.There should be 30 Volt-50Volt D.C.Voltage at your wire ends.

Rana.rishanranatunga@gmail.com

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