Question about Ricoh Office Equipment & Supplies
SOURCE: problem in scanner when scan
Try adding the scanner's IP address in the scnhosts file in the TWAIN folder. Format is similar to the windows hosts file. You'll see a commented out sample entry, just modify that to suit your needs.
This may or may not work for you; we had it working under this configuration but then it stopped for no apparent reason. also note that scanrouter isn't supported under vista. Only advice I've been given so far is to revert to sending scans via SMTP - not ideal!
Posted on Jul 22, 2008
SOURCE: ERROR CODE SC997 COMING UP
SC997 is an application error that seems to like to show itself on occasion, it's not considered serious. It tends to show up when scanning, and it basically means the copier couldn't do what you just asked it too. A hard power cycle clears it and in many cases it doesn't come back. I would ask your tech the next time he's out to update the firmware. The problem with that though is that your particular model uses the older flash cards to flash firmware and most techs don't have them or know how to use them.
Posted on Jun 18, 2009
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