Question about Delstar DS-2821 Digital Media Player

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Mp4 stuck on screen

I started using my mp4 yesterday, and it worked. I left it to charge overnight, undisturbed. I tried turning it on, and then it froze on the hourglass screen. I waited a few minutes, and when it didn't move on, I turned it off. Waited a few more, and tried again. It's still stuck there. What's going on? Please tell me if I can fix this! Thank you!!!

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No, firmware is corrupt call Delstar for replacment.

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