Question about HP Pavilion dv6000z Notebook

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My laptop keeps on freezing, or shutting down itself.

My Toshiba satellite pro, which i have only had for about 9 months, keeps on freezing. I have waited for it to unfreeze, but it doesn't work so i have to turn it off by pressing the off button. But when i turn it back on it freezes again. Also my laptop tends to turn off by its self without warning, showing a blue screen. Its been happening for the past week and i don't know what to do as I'm not a computer expert. Any ideas of what i could do to stop this?

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Isolate the issue by accessing safe mode, keep on tapping F8 button while system is starting and then choose safe mode on the advance boot option that will be listed on the screen. You may need to use the UP or DOWN arrow keys to scroll on the list and then press Enter button to select. Check if the system is still freezing inside safe mode, you may see that the desktop background goes black but don't worry this is normal since safe mode disables some running software on the background.

If system stops freezing while inside safe mode it means that youre having a software issue, perform system restore by clicking
Start - All Programs - Accessories - System Tools - System Restore
You should choose the date before the problem occured on the list of dates and click next to revert back the system to its previous state before the issue occured. Just follow the step by step procedure that will pop up on the screen then upon clicking the last button (Finish), Restart the computer.

If system didnt stop freezing while inside safe mode it means that you need to check the hardware components of system.

check if the system bottom part was hot to touch - if it is your having a system fan or heat sink problem that triggers the system to turn itself off automatically. This mechanism of your machine was made intentionally to make sure that the end user wont have any accidental issues.

You may need to contact the system manufacturer (if system was still under warranty) to have the system fan/heat sink replaced. If warranty was already expired you need to go to local computer service center to have this fix.

Should you have any other questions just please leave a comment.


Posted on Jul 17, 2010


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