Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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Trouble I bought mine 3 days ago and now my laptop won't recognize it. I plug the usb port in and nothing. Help?

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Did you try a different USB port?

If the drive has a power switch on the back, make sure it is off when you plug it into the laptop. Once it is plugged in, then power it on.

One other option is to plug it in before powering on your laptop and seeing if it recognizes it after boot-up.

It is always important to use the Safe Removal method when detaching USB drives from your computer...

Posted on Apr 29, 2008

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Laptop not recognizing device when plugged into laptop how to fix


The computer is not recognizing the device because the appropriate software or driver is not installed on the device.

Most of the time when you connect a smartphone into a compatible laptop the device drivers or software automatically install, so the laptop may recognize the smartphone.

Here are some possibilities as to why the device is not recognized.

1) The USB port is bad.
2) The USB port is not activated
3) One of the devices does not support the other

Here are a few possible troubleshooting solutions:

1) Go to the smartphone manufactures website and download and install the updated device driver and software then plug in the device to see if it is recognized.
2) (if Windows OS) Go to the Device Manager to see if the device is showing up when it's plugged in. If you see the device in device manager right click the device and choose to update the driver.
3) (if Windows OS) Additionally, in device manager you can check your device's USB ports to see if there is an issue with the ports that may be resulting in the smartphone not being recognized. You can choose to re-enable the USB ports or update the software for the USB ports.

Hopes that helps resolve your issues.

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I had this same issue. Found it to be a sequencing issue. Plug the USB into the router with the power off to the HDD. Power on the HDD and you should be able to get to it fine. Also make sure you have the latest firmware on the router.

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I just bought a new mouse for my laptop. It is a Targus Kaleidoscope Optical Mouse. For my HP Pavilion dv2700, I plugged it in and it will not work,it did install itself several times.Everytime I plugged...


First thing you need to do is to know that the USB ports of your laptop is really working. Insert another usb devices or storage such a flash disk. If the flash disk being inserted is not recognized by the system then the usb port you had inserted is malfunctioning or it is defective. But if the other usb devices like the flash disk is working then your new bought mouse is defective. Try to plug the usb mouse to the other ports available in your laptop.

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This may or may not help, but it worked for me! After about 4 hours of trying everything (Device Manager/Uninstall, Disk Management, etc..) nothing at all would work. The USB external hard drive would power up but when you plug it in, the New Found Hardware will pop up and search unsuccessfully for drivers for a PLUG AND PLAY external drive!?!?!

In any event, I simply plugged another USB drive into my laptop (and desktop) and viola! The new hard drive was recognized and installed immediately as 'plug and play' should do. I then unplugged the new drive and tried plugging in the one that was recognized and all of the sudden....IT WORKS AGAIN!!!!

This fix might not help anyone who doesn't have a second USB external drive, but you could try plugging another USB device in and get it to load and then unplug it and try your drive. It worked for me on my laptop and then I did the same thing to my desktop (which also wouldn't recognize it) and it worked on the desktop too! Problem solved for me, thank GOD!

Hopefully, this bypass can save you a few hours of google time and unwanted anguish. Like I said, you may not have another USB drive but try plugging in any other USB device until it loads and then unplug it and then plug in your USB drive that wasn't working. It worked perfectly for me.

Hope it helps!!!!

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i have the seem probleme since i have installed a new firmware somone know where to find the original firmware ?

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Is there any possibility that they could have been inavertently turned off in the bios? Forgive me if this has already been addressed...but if you have not checked it, reply to me and I can walk you through it.

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