Question about HP OfficeJet Pro 1170c InkJet Printer
The issue you have described regarding your printer is mainly due some dirt on the printer drum, As most of the issues like this get solved when you clean the Drum, However before you start troubleshooting your printer you should try few steps to check where actually the issue lies is it the Drum or the cartridge or is it with the driver software or even with the document file software program that you are trying to print form, so try these steps below to know where the issue lies here is what you need to do,
Try to scan and print a document, by using the copy option on the printer control panel directly (Check if the print is good, if so then the issue is with either the printer driver or the document software you are trying to print).
If you find that the print output is the same which means the printer again printed a complete black page try to clean the Drum of the printer with a soft dry cloth. Please make sure that you completely disconnect the printer power cord and leave the printer powered off for sometime before you remove the printer cartridge
and clean the Drum.
Alternately you can also try the old cartridge if you still have it with you just to check if the print out is fine with it, with this we can isolate the issue as we will come to know that the Toner cartridge is gone bad and you can then replace it.
However if you find the copy was fine then you can try printing a test page and check if its good. (If you find that if the test page prints okay, then try printing any other document form a different program however if you find that the test page looks like the same I mean if it is completely black then you can try to uninstall the driver and reinstall it again).
Here is how you can uninstall the driver and reinstall it.
Note: Do not connect the printer to the computer until the installation wizard asks you to do so.
If the document prints fine, you will then have to check the setting of the software programe that you were trying to print form earlier or even you can try to uninstall and reinstall the program to fix the issue.
Posted on Jul 16, 2010
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Jul 06, 2011 | Computers & Internet
Apr 01, 2011 | Office Equipment & Supplies
Jan 05, 2011 | Canon MultiPASS MP390 All-In-One InkJet...
Jul 21, 2010 | HP LaserJet 3055 All-In-One Printer
Jul 14, 2010 | Brother Multi-Function Center MFC-3360c...
Jul 13, 2010 | Epson LX-300 Matrix Printer
Sep 23, 2009 | Brother DCP 130C All-In-One InkJet Printer
Jun 04, 2009 | HP Deskjet D2360 InkJet Printer
Oct 08, 2013 | HP OfficeJet Pro 1170c InkJet Printer
65 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: